Our mission: to eliminate every barrier to mental health.
At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.
We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, J.P. Morgan Chase, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers.
We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, William K Warren Foundation, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.
We are seeking a Caseload Optimization & Process Improvement Analyst who will be a critical member of the Provider Network Optimization & Analytics team. This role focuses on ensuring our mental healthcare providers are optimally booked with the right patients at the right time, and that all members have access to the appropriate level of care within our continuum of services. Additionally, the analyst will drive analytics and process improvement initiatives across the entire Provider Operations department to enhance efficiency and effectiveness.
What you’ll be doing:
• Caseload Optimization:
• Analyze provider schedules and patient bookings to identify and implement strategies for optimizing caseloads.
• Ensure patients are matched with the appropriate type of mental healthcare, facilitating timely and effective care.
• Monitor and report on key metrics related to provider utilization, patient access, and satisfaction.
• Process Improvement:
• Identify, evaluate, and lead process improvement initiatives to enhance operational efficiency and service delivery across Provider Operations.
• Collaborate with cross-functional teams to streamline workflows and reduce inefficiencies in patient scheduling and provider utilization.
• Continuously assess and refine optimization strategies based on data-driven insights and feedback.
• Analytics & Reporting:
• Utilize data analytics tools (e.g., Excel, Looker) to generate actionable insights from large datasets.
• Partner with cross-functional data and reporting teams to develop and maintain comprehensive reports and dashboards to support strategic decision-making.
• Present findings and recommendations to stakeholders, translating complex data into clear, actionable strategies.
• Provide training and support to team members on optimization tools, analytics methodologies, and best practices.
What success looks like in this role:
What we expect from you
• Bachelor’s degree in Data Analytics, Business, Economics, Healthcare Administration, or a related field; Master’s degree preferred.
• Minimum of 2-3 years of experience in an analytical role within the healthcare industry, management consulting, technology, or a similar field.
• Strong proficiency in data analytics tools (e.g., SQL, Python, R, Excel, Tableau).
• Excellent analytical and problem-solving skills with a keen attention to detail.
• Proven ability to manage multiple projects and deliver results within deadlines.
• Strong communication and presentation skills, with the ability to translate complex data into actionable insights.
• Experience in process improvement methodologies (e.g., Lean, Six Sigma) is a plus.
• Knowledge of mental healthcare systems and provider operations is highly desirable.
The target base salary range for this position is $75,000-$95,000, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.
Benefits provided by Spring Health:
Your Total Health:
• Health, Dental, Vision benefits start on your first day at Spring Health. You and your dependents also receive an individual One Medical account which is valued at $199/year per user. HSA and FSA plans available
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management pr
Location: Anywhere
Posted: Sept. 19, 2024, 11:44 p.m.
Apply Now Company Website