We have partnered with a large manufacturing company in the San Jose, CA area to provide them with a Customer Support Specialist.
Please review the job description below and let us know if you are interested.
Responsibilities Of The Customer Support Specialist
Coordinate/conduct project meetings, write detailed business and system requirements, lead User Acceptance Testing and provide system training to business users
Drive system project execution and advocate change management with IT team as needed for each initiative
Support day-to-day system troubleshooting and system administration
Manage daily operation process for sales debit/credit requisition
Perform various administration tasks, for example, idle mask management
Conduct regular training for Customer Support Specialist, including user manual, operation process and policy updates
Requirements Of The Customer Support Specialist
• Mandarin speaking is required
BA in Business Administration or BS in Computer Science related
Minimum four (4) years of customer service, system project coordination, or related experience. Understanding of semiconductor advanced packaging is highly desirable
Must have Advanced Microsoft Office skills (Excel, Word, and PowerPoint)
Excellent written and oral language skills and possess presentation skills
Must be extremely detail-oriented, highly organized, service-oriented, result-driven, problem-solving and eager to learn individual
Strong interpersonal skills and positive attitude to function within and outside the team
Benefits For The Customer Support Specialist
Medical Insurance
Dental Insurance
Profit Sharing
Location: San Jose, CA
Posted: Sept. 30, 2024, 4:33 p.m.
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