DEPT OF INSURANCE AND FINANCIAL INSTITUTIONS
The Department of Insurance and Financial Institutions licenses, monitors, investigates, examines, and ensures the safety and soundness of, regulated entities. The Department also helps resolve consumer complaints against financial-services and insurance entities; takes action in response to violations of law; encourages competition, innovation, and economic development; collects taxes and assessments that support State government operations; combats auto theft and insurance fraud through public awareness campaigns, and funding for law enforcement and dedicated prosecutors.
Our mission is to help Arizonans receive the benefits and protections to which they are legally entitled by enforcing insurance and financial institution laws and by providing information and assistance and to combat vehicle theft.
Assistant Insurance Analyst
Job Location:
Address: 100 N. 15th Ave. Phoenix, AZ 85007
Posting Details:
Salary: $19.23 - $21.50/HR
Grade: 17
Closing Date: Open Until Filled
Job Summary:
The Market Regulation and Consumer Services Section (MRCS) provides consumer services by investigating insurance related matters and providing information to consumers. MRCS also analyzes and audits insurance company general business practices in the state to determine compliance with AZ laws and rules. The Assistant Insurance Analyst position consists of conducting fact gathering, case management, and other administrative duties in support of the MRCS activities which include review, research, analysis, investigation, responding to and resolving a wide array of technical insurance-related questions and complaints (sometimes adversarial) involving all kinds of insurance companies, insurance professionals and intermediaries, as well as entities outside the agency’s jurisdiction; assisting consumers with insurance issues of varying degrees of difficulty by phone, in writing and in person.
This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.
The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.
Job Duties:
Administrative Case Management:
• Set up new case files that include consumer complaints, healthcare appeals, market conduct and market analysis, as they come in, including data and documents, in applicable databases.
• Correspond with consumers to clarify complaints and obtain missing information or documents.
• Handle and track all consumer assistance cases assigned to them and maintain electronic case files in the Department’s case management databases.
• Keep and records gathered throughout an assistance case. Keep up-to-date reports of all active cases, including detailed descriptions of the case’s status, and pending issues or resolutions that require supervisory input.
• Communicate with all related parties to a complaint, including Arizona consumers, while expected to use a professional and respectful tone and language in all interactions (verbal or written) with outside-parties.
Assist Members of the Public:
• By phone, in writing, and in person: educate citizens on insurance law and matters.
• Guide citizens to federal/state/local agencies, resources and publications that can best address citizen needs.
• Guide individuals and businesses to resources to help them find insurance coverage for various types of risks.
Administrative Tasks:
• Prepare outgoing mail for the unit; collect, scan and catalog incoming mail.
• Generation of weekly matrix numbers; monitoring of various group email accounts, unit fax and phone numbers/voicemails.
• Work with agency public records custodian to identify the scope of records to be provided.
• Redact confidential information and produce a log that describes redacted information; organize materials to be furnished.
• Coordinate with public records custodian regarding maintenance of physical file records and destruction calendar.
• Tracking and follow up of Market Conduct Annual Statement submissions. Monthly review and report of Health Insurance Casework System (HICS) activity.
Case Investigation:
• Investigate and analyze incoming cases to determine whether the complaint is within the agency’s jurisdiction and if not, correspond with the consumer and refer to the correct jurisdiction when possible.
• Analyze and investigate laws and jurisdictional authority, other state regulatory agencies, and other states Department of Insurance and Financial Institutions agencies.
• Conclude cases according to policies and procedures and update all records.
Location: Phoenix, AZ (+1 other)
Posted: Sept. 22, 2024, 5:41 a.m.
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