We are seeking an experienced Automotive Service Manager to join our team! We have an immediate opening for a process-driven, talented and motivated individual that drives customer loyalty by providing an exceptional customer experience to each and every guest. If you want long-term career stability with an organization that supports and challenges it’s employees, this is the place for you!
WHAT WE OFFER:
• Medical, dental, vision
• Wellness program
• 401K
• Paid Time Off
• Training – product, process and technology
• Competitive pay
• Career growth
RESPONSIBILITIES:
• Ensure that customers receive prompt, courteous, and effective service
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
• Manage and hire technicians, service advisors, valets, car wash, and drivers
• Effectively communicate with techs, advisors and BDC to set expectations and daily workflow
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Spend quality time building relationships with customers, vendors and OEM representatives
• Assist marketing department by providing ideas to ensure future growth of service department
• Monitor incoming work and profit margins
• Perform weekly and monthly payroll entries
• Stay current on products, OSHA, and CSI training
REQUIREMENTS:
• Automotive experience in a high volume, fast-paced, luxury store is required
• Technical automotive knowledge
• CDK experience preferred, not required, and must be adaptable to other technology
• Excellent customer-service and communication skills
• Demonstrated ability to manage others
• Organized and friendly personality
Job Type: Full-time
Pay: $150,000.00 - $180,000.00 per year
Benefits:
• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance
Shift:
• 10 hour shift
• Day shift
• Evening shift
Work Days:
• Monday to Friday
• Rotating weekends
License/Certification:
• Driver's License (Preferred)
Ability to Commute:
• Bergen County, NJ (Required)
Ability to Relocate:
• Bergen County, NJ: Relocate before starting work (Required)
Work Location: In person
Location: Cliffside Park, NJ
Posted: Sept. 24, 2024, 11:06 p.m.
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