Join us in our mission to empower developers worldwide
Mintlify's platform reaches 15m+ developers every year and power the documentation of 2500+ companies including Anthropic, Pinecone, Zapier, to over 20% of the last YC batch.
About the team
Mintlify is seeking a passionate Developer Success Engineer to elevate our developer experience. In this role, you'll be at the forefront of empowering developers to leverage our tools effectively, while also contributing to the evolution of our product.
What you need to succeed
• Strong communication skills, both written and verbal
• Proficiency in HTML, CSS, and JavaScript
• Familiarity with MDX, Git, and GitHub
• Experience in creating developer documentation and tutorials
• Background in support engineering with full-stack experience
• Ability to debug complex software issues
• Passion for developer experience and technical education
• Experience with developer communities and open-source ecosystems
What you will do
• Respond to and resolve customer support requests
• Analyze customer needs and identify trends including feature requests and bug reports
• Maintain Mintlify's documentation to address common user requests and showcase new features
• Create examples and demos to showcase product capabilities
• Bridge communication between technical and non-technical audiences
Our values
We’re a small team with big dreams - and the culture we create is just as important to us as the product we’re building.
📈 Growth oriented
Slope y intercept. We invest in people and growth as the company grows.
💚 Humility
Everyone has a lot to give and a lot to learn. Egos are not allowed.
🌟 Customer focused
We love our customers. We make decisions by focusing relentlessly on them - and accept if this means changing our ideas. Customer success is our success.
💡 Intellectual honesty
We believe in creating an environment where the best ideas win and acknowledging when we are wrong.
👾 Hack to success
We move fast and take big swings. We always aim for a solution that addresses 80% of the problem in 20% of the time. We make educated bets, launch MVPs, and iterate.
🔥 Having fun
Be unapologetically you! We love our game-nights, ping pong tournaments, bufo emojis, and cow jokes (the CEO knows over 100 of them and TechCrunch made fun of him for it).
Company Benefits
Not sold yet? Check out some benefits you’ll have access to as well:
🧧 Competitive compensation and equity
✈️ Flexible work culture
🌻 20 days paid time off every year
🧑⚕️ Health, dental, vision
💸 401k or RRSP
🍱 Free lunch and dinners
💻 $700/year work setup stipend
💪 $200/month wellness stipend
🌴 Annual team offsite
🌿 Unlimited free mints
Location: San Francisco, CA
Posted: Aug. 15, 2024, 9:31 p.m.
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