Job Description
This manufacturing company is a global provider of building solutions for the residential and commercial construction industries. With over 6,500 employees worldwide and a 60-year history, this company excels with both local and global expertise and capabilities.
Summary
Summary: Responsible for providing technical assistance to customers and internal users in support of complex Structural Engineering, CAD, and Business Management applications within the MiTek Software Suite. Answer questions or resolve software and related computer problems for clients and co-workers in person, via telephone or remotely. Assistance shall include installation, system configuration, network interaction, feature usage, enhancement needs and system behavior.
Job Responsibilities & Requirements
Summary: Responsible for providing technical assistance to customers and internal users in support of complex Structural Engineering, CAD, and Business Management applications within the MiTek Software Suite. Answer questions or resolve software and related computer problems for clients and co-workers in person, via telephone or remotely. Assistance shall include installation, system configuration, network interaction, feature usage, enhancement needs and system behavior.
During the internship you will:
• Obtain professional development to grow your real-world skills.
• Collaborate and innovate in a supportive work environment.
• Gain industry insights from experienced mentors.
• Create positive change in the building industry and community.
• Build your professional network.
• Contribute to meaningful work alongside MiTek mentors to gain greater skills in your field.
• Learn to look at problems from different perspectives and create innovative solutions.
• Experience the importance of working in a diverse, equitable, and inclusive workplace.
Job Responsibilities & Requirements
• Receive incoming customer issues in support of complex Structural Engineering, CAD, and Business Management applications within the MiTek Software Suite and help the customer resolve those issues by
• Researching previous customer issues within call tracking system
• Developing a method to isolate the variables of the issue and test those variables individually until finding the cause of the issue.
• Contribute and collaborate with those that focus in that area of the software or applications which includes Technical Representative III, Technical Representative IV, SQA, and Developers.
• Research open, unsolved and complex customer issues
• Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities with use of CRM
• Skills & Abilities:
• Excellent multitasking and decision-making abilities
• Strong time management, verbal, and written communication skills
• Effective in collaborative problem-solving
• Committed to continuous learning and skill development.
• Open-minded and objective in considering diverse perspectives.
Education:
• Pursuing an associate degree or bachelor's degree in an accredited college degree program such as IT related application and system support, drafting and/or design; expected to graduation date in Fall 2025 or Spring 2026 with potential to convert to full-time employment.
• Minimum cumulative grade point average of 3.0 or higher
• Ownership of one or more high priority projects that will assess your problem solving and leadership skills.
We are an E-Verify and Drug and Tobacco-Free Workplace.
We are an equal opportunity employer; and all qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, ethnicity, physical or mental disability, sex (including pregnancy, sexual orientation, gender identity or expression, or transgender status), age (40 and over), genetic information (including family medical history), veteran status, or any other protected characteristic.
Location: Chesterfield, MO
Posted: Sept. 26, 2024, 11:20 a.m.
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