Job Description – Work Order Coordinator
We are looking for an individual that wants to build/continue developing a long-term career in Property Management. Our Work Order Coordinator position is a moderate to high demand position requiring multiple tasks to be managed simultaneously. This role will provide a great opportunity for skill set growth in an ever-growing industry. You will enhance/develop valuable skills for your career. Property Management is ensuring all properties managed are maintained and preserved for the long-term investment of our Property Owner clients. Please read all details below before submitting an application/resume.
Position Summary:
As a Work Order Coordinator, you will play a pivotal role in ensuring the seamless execution of maintenance and repair tasks for our managed properties. You will be responsible for receiving, organizing, prioritizing, and dispatching work orders to appropriate maintenance teams or vendors. The ideal candidate possesses exceptional organizational skills, effective communication, and a keen attention to detail to ensure the timely completion of work orders while maintaining a high level of customer satisfaction.
This is an Office position but may also require some field work requiring a reliable vehicle, good driving record, current insurance, phone, camera and computer. Must have accurate GPS (can use phone) that operates properly to locate properties.
Key Responsibilities:
· Receive, review, and prioritize work orders from property owners, tenants, and management.
· Coordinate with maintenance teams and external vendors to schedule and allocate resources for repairs and maintenance tasks.
· Maintain accurate records of work orders, updates, and completion status in the property management software.
· Communicate effectively with property owners, tenants, and maintenance contractors/vendors/Home Warranty companies to provide updates on work order status and timelines.
· Monitor and track work order progress to ensure tasks are completed within established timeframes and in compliance with local ordnance and company standards.
· Address urgent requests promptly, identifying and resolving any scheduling conflicts or delays.
· Assist in evaluating the quality and effectiveness of completed work orders to ensure client satisfaction.
· Collaborate with Property Managers to identify recurring maintenance issues and implement solutions to improve efficiency and reduce costs.
· Provide exceptional customer service by promptly addressing inquiries and concerns related to work orders.
· Generate regular reports for management to analyze work order trends, resource allocation, and overall performance.
Qualifications:
· High school diploma or higher education; relevant certifications or coursework in property management or related fields is a plus. Property management experience a plus.
· Must have excellent customer service/people skills, excellent phone/communication skills, both written and verbal, and being punctual with required Office hours. This position will be working with Property Owners (clients), Tenants (customers) and Vendors (coordinating property repairs, landscaping maintenance, etc.) on a daily basis.
· Moderate to high understanding of general home and property systems knowledge. Requires being detail minded, a problem solver and the ability to help troubleshoot property/dwelling repairs and maintenance on an immediate and/or long-term planning basis to maintain/preserve the property.
· Experience in coordinating and prioritizing work orders in property management, real estate, or related environment a plus.
· Computer, writing and moderate office systems knowledge (emails, scanning, uploading documents to the cloud storage, and navigating through the Property Management software. Setting up work orders, following up and completing work orders and tasks, etc.).
· Strong organizational skills with the ability to manage multiple tasks simultaneously.
· Ability to remain calm and composed under pressure while addressing urgent situations.
PAY - The pay range given in this posting is based on experience and is just to start. The sooner the Work Order Coordinator role is learned and 100+% managed/advanced by the Team Member, the sooner the pay will increase. This will be discussed.
TEAM CULTURE - We are building a Team of like-minded professionals! As part of this Team, you will work for the common good of the Team! Must be willing to work diligently and "OWN" our roles! Each Team Member has equal responsibility in their role and ALL work together congruently, with open communication, to manage daily operations. This is a Team environment, and we like to have fun, enjoy what we do, take time off, but to do so we must rely on one another to work diligently and get the work done! This can ONLY happen as a Team, so you must be a TEAM PLAYER and have that CULTURE mindset! If this is You...we want YOU on our Team! This will be di
Location: Murrieta, CA
Posted: Sept. 30, 2024, 4:37 p.m.
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