Job Description And Duties
The Department of Managed Health Care's (DMHC) Help Center educates consumers about their health care rights, resolves consumer complaints against health plans, helps consumers understand their coverage, and assists consumers in getting timely access to appropriate health care services.
Work in a collaborative and supportive team! Under the general direction of the Research Data Supervisor II (RD Sup II) over the Help Center’s Data Analytics Section (DAS), the Research Data Specialist II (RD Spec II) will serve as a Help Center Staff Data Analyst and perform the more complex data analysis related to Help Center consumer and provider complaint data and other data sources in response to ad-hoc research and reporting requests. The RD Spec II will work on special projects by senior and executive management, develop novel methods to analyze data, and collaborate with various stakeholders to solve business problems using data.
This position is eligible for a hybrid telework schedule under Government Code 14200. Under the Department of Managed Health Care’s (DMHC) current hybrid telework policy, employees may be required to report in-person to the office two times per week and will be required to utilize a shared or “hotel” workspace. Employees may also be required to report in person more frequently as determined by management, which may include working at a DMHC designated headquarters and/or offsite events or locations. Employees must work from a location within California while employed at the DMHC.
Please let us know how you heard about this position by taking a brief survey: DMHC Recruitment Survey
You will find additional information about the job in the Duty Statement .
Working Conditions
The DMHC utilizes a hybrid telework model to provide all employees with an avenue to telework while ensuring business and operational needs are met.
Remote-Centered employees are expected to maintain a safe and distraction free work environment at the approved alternate work location. Remote-Centered employees agree to adhere to the state telework policy, the DMHC’s telework policy, and conditions cited in the Telework Agreement (STD 200).
Office-Centered employees are expected to maintain a dedicated workstation at a DMHC official worksite. Office-Centered employees are expected to work in a climate-controlled office or cubicle under artificial lighting.
Minimum Requirements You will find the Minimum Requirements in the Class Specification.
• RESEARCH DATA SPECIALIST II
Additional Documents
• Job Application Package Checklist
• Duty Statement
Position Details
Job Code #:
JC-450106
Position #(s):
409-173-5758-001
Working Title:
Help Center Data Analyst
Classification:
RESEARCH DATA SPECIALIST II
$7,417.00 - $9,560.00
# of Positions:
1
Work Location:
Sacramento County
Telework:
Hybrid
Job Type:
Permanent, Full Time
Department Information
The mission of the California Department of Managed Health Care (DMHC) is to protect consumers’ health care rights and ensure a stable health care delivery system. The DMHC accomplishes its mission by ensuring the health care system works for consumers. The Department protects the health care rights of more than 29.7 million Californians by regulating health care service plans, assisting consumers through a consumer Help Center, educating consumers on their rights and responsibilities, and preserving the financial stability of the managed health care system.
DMHC values diversity at all levels of the organization and is committed to fostering an environment in which employees from a variety of backgrounds, cultures, and personal experiences are welcomed and can thrive. DMHC believes the diversity of our employees and their unique ideas inspire innovative solutions to further our mission. Join DMHC and help us improve the lives of all Californians.
If you are interested in learning about the Department of Managed Health Care (DMHC) culture from the perspective of someone like yourself, contact our Someone Like Me program. Within five business days of your request to participate in the Someone Like Me program, you will be matched with a DMHC employee with a similar background to discuss the DMHC’s culture. This program is not part of, or in any way affiliated with the application or hiring process. Prospective employees must complete the application process on Cal Careers (e.g., submit your application within the specified timeframes on the job posting) to be considered for hire at the DMHC. None of the information you provide through the Someone Like Me program will be relayed to the Hiring Unit.
Department Website: http://www.dmhc.ca.gov
Special Requirements
• The position(s) require(s) a Background Investigation be cleared prior to being hired.
All applicants not currently employed by the DMHC will be subject to a pre-employment background investigation. The investigation will consist of fingerprinting and an inquiry to the Ca
Location: Anywhere
Posted: Oct. 2, 2024, 6:53 a.m.
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