Join Our Dynamic Team at Convert.com!
About Us:
At Convert, we are committed to delivering top-tier customer experiences through innovative SaaS solutions. As we continue to grow, we're expanding our Account Management team to better serve our growing customer base. We're seeking dynamic, results-driven SaaS Account Managers who are passionate about customer success and ready to make an impact.
Position Overview:
The SaaS Account Manager (AM) will be responsible for managing a portfolio of up to 250 accounts, ensuring customer satisfaction, driving renewals, and identifying upsell and cross-sell opportunities. This role is essential in maintaining and improving Net Revenue Retention (NRR), enhancing customer relationships, and contributing to Convert's long-term success.
Key Responsibilities:
• Net Revenue Retention (NRR): Maintain and improve NRR by ensuring that existing customers renew their contracts and increase their spending through engagement and strategic account management.
• Upsell/Cross-sell Performance: Identify and act on opportunities to upsell and cross-sell within assigned accounts to drive revenue growth.
• Customer Success & Satisfaction: Act as the primary point of contact for customers, ensuring that they see value in our solutions, are fully engaged with the product, and have a positive experience.
• Customer Health Monitoring: Track customer engagement, usage, and satisfaction to identify potential churn risks and address issues proactively.
• Performance Metrics: Regularly track and report on NRR improvement, upsell/cross-sell revenue, and customer satisfaction using relevant metrics and KPIs.
• Collaboration with Internal Teams: Work closely with the Sales, Customer Support, and Onboarding teams to ensure seamless handover and ongoing customer engagement.
• Client Onboarding: Assist with onboarding customers when needed to ensure they are set up for success from the beginning.
Qualifications:
• 3+ years of experience in Account Management, Customer Success, or a similar role in SaaS.
• Proven track record of managing customer relationships, increasing NRR, and driving upsell/cross-sell revenue.
• Excellent communication and relationship-building skills.
• Strong understanding of SaaS business models and customer lifecycle management.
• Ability to manage multiple accounts effectively and prioritize workload.
• Experience collaborating with cross-functional teams, including Sales and Support.
Preferred Skills:
• Familiarity with CRM tools and customer success platforms (e.g., Salesforce, HubSpot).
• Data-driven mindset with experience using metrics to guide decision-making.
• Customer-first approach with a deep understanding of customer needs and pain points.
Why Join Us?
• Be part of a growing, innovative team dedicated to customer success.
• Opportunity to manage key accounts and make a direct impact on revenue growth.
• Competitive compensation and benefits package.
• Work in a dynamic, collaborative, and remote-friendly environment.
• Work from anywhere within the specified time zones.
• Be part of a team that values collaboration, innovation, and success.
If you're ready to take on a new challenge and make a real impact in the SaaS world, we'd love to meet you. We're growing fast, and so can your career! Apply now and let's convert your potential into success!
Note: We actively welcome diversity in applicants. We encourage you to be YOU. Discrimination of any kind has no place here.
Please note that we are looking for candidates who meet all of the above requirements. If you do not have the required skills and experience, we kindly ask that you do not apply for this position. We appreciate your interest in Convert.com and wish you the best of luck in your job search.
No Agencies
Industry
• Software Development
Employment Type
Contract
Location: Anywhere
Posted: Oct. 2, 2024, 6:57 a.m.
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