Description
The Senior Director of Application Support is a leadership position responsible for overseeing the support and maintenance of all applications within the Cartus, Anywhere Integrated Services, Backoffice/Transactional, and Corporate Apps organizations. This role focuses on business application support and monitoring, leading a team of support professionals, driving continuous improvement initiatives, and collaborating with various departments to enhance application performance, reliability, and user satisfaction. Communication with the business and technology teams is essential to ensure visibility and understanding of value and impacts based on defined performance and usability metrics.
Company Culture and Environment
At Anywhere Real Estate, diversity fuels success. The organization is committed to creating a culture of belonging and empowerment, focusing on strategic thinkers eager to find better ways and achieve exceptional results. The company values diversity, respecting backgrounds, cultures, perspectives, and beliefs, fostering an inclusive environment.
Career Growth and Development Opportunities
Employees are encouraged to develop their skills and advance in their careers through mentorship programs and partnerships with organizations that promote diversity and inclusion. The company has been recognized as a Great Place to Work, highlighting its commitment to career growth and employee satisfaction.
Detailed Benefits and Perks
Anywhere Real Estate offers a comprehensive benefits package along with the following perks:
• Recognition as one of the World’s Most Ethical Companies since 2011
• Designated a Great Place to Work since 2019
• Recognition by Fortune as one of America’s Most Innovative Companies
• Honored by Forbes as one of the World’s Best Employers for Diversity and Top Female Friendly Companies
Compensation and Benefits
• Competitive salary based on experience
• Health, dental, and vision insurance
• Retirement savings plan with company matching
• Generous vacation and paid time off policy
• Opportunities for professional development and continuous learning
Why you should apply for this position today
This role offers an exciting opportunity to lead and manage a high-performing application support team while driving continuous improvement initiatives that significantly impact the organization. By joining Anywhere Real Estate, you become part of a mission-driven company focused on simplifying, digitizing, and integrating real estate transactions, making a difference in the industry.
Skills
• Proven leadership and team management skills
• Strong analytical and problem-solving abilities
• Excellent communication and interpersonal skills
• Proficiency in application support tools and software
• Ability to thrive in a dynamic, fast-paced environment
Responsibilities
• Lead, mentor, and develop a high-performing application support team
• Oversee the management of application support (L1, L2 & L3)
• Ensure timely resolution of application issues and incidents
• Perform continuous improvement retrospectives
• Monitor application performance and implement necessary improvements
• Collaborate with Engineering and Product teams for process enhancements
• Identify and mitigate application-related risks
Qualifications
• Bachelor’s degree in Information Technology, Computer Science, or a related field (Master’s degree preferred)
• Minimum of 10 years of experience in application support or a similar role
• Proven track record of leading and managing high-performing teams
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
Education Requirements
• Bachelor’s degree in Information Technology, Computer Science, or a related field
Education Requirements Credential Category
• Bachelor’s degree preferred; Master’s degree is a plus
Experience Requirements
• Minimum of 10 years of relevant experience in application support or a similar role
• Experience leading and managing high-performance teams
Why work in Seattle, WA
Seattle, known for its vibrant tech scene and diverse culture, offers a unique blend of urban living and natural beauty. With stunning views, a rich arts scene, and a plethora of outdoor activities, Seattle provides an engaging lifestyle. The city is home to numerous opportunities for professional growth, making it an attractive place for career-oriented individuals.
Location: Seattle, WA
Posted: Oct. 14, 2024, 8:35 a.m.
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