Industry/Sector Not Applicable Specialism Managed Services Management Level Manager Job Description & Summary A career in our Managed Services team will provide you an opportunity to collaborate with a wide array of teams to help our clients implement and operate new capabilities, achieve operational efficiencies, and harness the power of technology. Our Application Evolution Services team will provide you with the opportunity to help organizations harness the power of their enterprise applications by optimizing the technology while driving transformation and innovation to increase business performance. We assist our clients in capitalizing on technology improvements, implementing new capabilities, and achieving operational efficiencies by managing and maintaining their application ecosystems. We help our clients maximize the value of their SAP investment by managing the support and continuous transformation of their solutions in the areas of sales, finance, supply chain, engineering, manufacturing and human capital. To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future. As a Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to: Develop new skills outside of comfort zone. Act to resolve issues which prevent the team working effectively. Coach others, recognise their strengths, and encourage them to take ownership of their personal development. Analyse complex ideas or proposals and build a range of meaningful recommendations. Use multiple sources of information including broader stakeholder views to develop solutions and recommendations. Address sub-standard work or work that does not meet firm's/client's expectations. Use data and insights to inform conclusions and support decision-making. Develop a point of view on key global trends, and how they impact clients. Manage a variety of viewpoints to build consensus and create positive outcomes for all parties. Simplify complex messages, highlighting and summarising key points. Uphold the firm's code of ethics and business conduct. Minimum Degree Required: Bachelor's Degree Minimum Year(s) of Experience: 8 year(s) Preferred Knowledge/Skills Demonstrates extensive-level, abilities success with managing the identification and addressing of client needs: - Working in TPM (Trade Promotion Management) & CPG industry; - Working with SAP BW, SAP IP(Integrated Planning), SAP BPS layouts; - Working with SAP BW powered by HANA and BW4HANA features, among others, standard and custom SAP BW Extractors, complex transformations, advanced DSOs, composite providers, exposing BW models as HANA views, mixed scenarios, HANA Analysis process in BW best practice and performance optimization concepts; - Demonstrating experience in performance tuning and troubleshooting; - Demonstrating experience with administering, monitoring, troubleshooting, analyzing and resolving technical problems arises from technical development; - Demonstrating experience with various SAP Business Objects (BOBJ) tools (WEBI, Design Studio, AOLAP) development lifecycle on either BW4HANA or SAP (Native) HANA or S/4 HANA from design through implementation and production support; - Demonstrating experience with SAP (Native) HANA and SAP BW Security concepts including User Management, Roles, and Privileges; - Capturing and documenting non-functional requirements, interpreting non-technical requirements, defining the architecture, preparing estimates and defining technical solutions to proposals; - Owning and providing day-to-day operations for clients; - Monitoring nightly jobs and process chains. Provide support for month & quarter end; - Directing resources to ensure service levels which includes management of incidents & service requests, while adhering to service levels on Response & Resolution time of incidents; - Facilitating communications between client’s team and internal managed services team; - Delivering enhancements on a monthly/quarterly basis; - Demonstrating knowledge of SAP CHARM (Change & Release Management) process; - Providing support to leadership team in weekly/monthly/quarterly status reports; - Demonstrating knowledge of SAP integration with SAP ECC or S/4 modules and SAP BW and SAP CRM; and, - Demonstrating knowledge of ITIL/ITSM process (incidents, Service Requests, Change Request, problem management. Travel Requirements Up to 40% Job Posting End Date Learn more about how w
Location: United States
Posted: Oct. 7, 2024, 9:31 a.m.
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