Job Title: - IT Trainer/Content Developer
Job location: - Georgia, GA
Workplace type: Hybrid
Job Description: -
· Adheres to the priorities, procedures, objectives, and guidance of their GDOT Team Leader and IT management.
· Keeps Team Lead fully informed of work schedule, technical issues/risks, or any travel or accommodation concerns. Proactively communicates and takes steps with Team Leader and IT management to mitigate any issues/risks.
· Learns and maintains knowledge of GDOT IT applications to a level sufficient to effectively teach and guide learners in its use and operation.
· Maintains, coordinates, and communicates training schedules/course offerings with end users and stakeholders.
· Ensures training environments and data are ready prior to training classes.
· Conducts virtual classroom training, on-site classroom, and webinars/user group sessions.
· Establishes effective relationships throughout the organization, both within IT, Human Resources, and across business units/customers/stakeholders to identify/address gaps in user training and solicit class enrollment.
· Reserves conference rooms/equipment, confirms enrollments before travel, makes appropriate travel arrangements, and travels safely.
· Conducts online training using Microsoft Teams and on-premise training in conference rooms/computer labs.
· Provides an engaging, interactive, and positive learning experience to learners.
· Maintains professionalism and order within the classroom to complete course objectives.
· Completes enrollments, course attendance/completions, and assigns appropriate scoring/grades within the LMS. Sends out surveys.
· Ensures correct recordkeeping within the LMS, timekeeping/work activity reporting, and performance indicator reporting.
· Ensures travel expenses, taxes, and forms are correct on billing statements, etc. Submits expense reports through appropriate systems and within expected timeframes. Complies with travel policies and reimbursement procedures.
· Reviews and updates training materials and documentation.
· Produces effective training content suitable to course audience. Publishes course materials as needed.
· Participates in IT projects. Provides user training support with IT product user acceptance testing, initial rollouts, and ongoing production operation.
· Able to adapt/respond in a dynamic, fast-paced, customer-focused IT environment.
Job Types: Full-time, Contract
Pay: $25.00 - $30.10 per hour
Schedule:
• 10 hour shift
• 12 hour shift
• 8 hour shift
Work Location: In person
Location: Canton, GA
Posted: Aug. 14, 2024, 2:39 a.m.
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