ABOUT THE NATIONAL HOCKEY LEAGUE
Founded in 1917, the National Hockey League (NHL®) is the premier professional ice hockey league in the world, and is one of the major professional sports leagues in the United States and Canada.
With more than 1500 employees across the US and Canada, the NHL is a global sports and entertainment organization committed to building healthy and vibrant communities using the sport of hockey to celebrate fans of every race, color, religion, national origin, gender identity, age, sexual orientation, and socio-economic status.
At the NHL, we are looking for dynamic, energetic and impactful individuals who are committed to doing the same by sharing in our philosophy that Hockey is for Everyone and inclusion belongs on the ice, in the locker rooms, boardrooms and stands.
WHAT WE EXPECT OF YOU
SUMMARY
The SaaS Technologies Manager will be responsible for maintaining corporate SaaS applications such as Tableau, Office 365, Box.
com, Zoom, as well as other Enterprise Systems, to maximize service availability and ensure these systems meet business expectations.
As the SaaS Technologies Manager, you will support the service desk in resolving application, connectivity or system issues and document resolutions in the corporate knowledgebase.
You will work with other IT professionals to provision, configure and deploy applications, devices, accounts and policies to our local and remote users.
This role will work closely with the Director of SaaS Services, ServiceDesk Manager, and IT senior leadership to provide oversight and governance for compliance with cloud applications and workflows.
ESSENTIAL DUTIES AND RESPONSIBILITIES
• Lead the support and administration of Enterprise-wide business intelligence applications such as Tableau
• Lead the design, engineering, and implementation of SaaS technology solutions utilizing Office 365, Box, Zoom, and other SaaS applications
• Monitor, maintain & administrate complex mail flow and mail routing services
• Configure and automate SaaS systems to provision / deprovision accounts
• Troubleshoot and resolve SaaS application incidents
• Consult with business leaders to develop and implement SaaS solutions to meet business needs
• Update, prepare and document standard operating procedures and protocols
• Monitor, maintain & administrate security measures for the protection of cloud systems
QUALIFICATIONS
Knowledge Areas / Experience
Required
• Supporting and advising the business on all technical aspects of Tableau. Including troubleshooting, configuration and performance tuning
• Deep understanding of core Microsoft Office 365 cloud technologies and services
• Experience successfully managing other SaaS applications, e.g. Box.com, Zoom, and Slack
• Experience architecting and implementing hybrid SaaS technology solutions
• Exceptional analytical ability, and logical problem resolution skills
• Technical documentation skills
Preferred
• Working knowledge of PowerShell and Exchange
• Experience designing and troubleshooting complex messaging and mail routing scenarios
• Understanding of Active Directory and SSO IDP integrations
• Basic working knowledge of TCP / IP and networking technologies such as WAN, VPN, and DNS
Education / Certifications
• 5+ years appropriate SaaS application management experience with a proven track record of working with high performing, virtual, multi-site teams in multiple technical or business domains
• 3+ years’ experience managing Tableau and Office 365
• ITIL Knowledge (or equivalent ITSM framework experience)
Required Skills
• Strong Microsoft Office skills, particularly Excel and PowerPoint
• Highly developed verbal and written communication skills with the ability to influence at leadership levels
• Demonstrable proficiency in data analysis and assessment abilities
• Highly organized, attention to details and strong follow-through
• A positive energetic attitude
• Able to work independently as well as be a team player
• Willing and able to support 24 / 7 operations, 365 days a year
CORE COMPETENCIES
These core competencies reflect the underlying values that are necessary to represent the National Hockey League :
• Accountability
• Adaptability
• Communication
• Critical Thinking
• Inclusion
• Professionalism
• Teamwork & Collaboration
The NHL offers U.S. regular, full-time employees :
PTO includes paid holidays, vacation, personal and sick days, plus an extra day off for your birthday.
Ability to Focus on your Health : Along with competitive salaries, the NHL offers comprehensive health benefits to employees and their eligible dependents effective on their first day with us there is no waiting period.
The NHL subsidizes a large portion of the health benefits costs, therefore your cost for medical, dental and vision coverage is minimal.
We also offer our employees and members of their household access to our Employee Assistance Program (EAP) to support mental, physical, and financial health.
In a
Location: New York, NY
Posted: Oct. 7, 2024, 9:40 a.m.
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