Commonpoint seeks a Resettlement Case Manager to provide initial resettlement, integration and other social inclusion services to refugees and humanitarian migrants from across the globe through the Reception & Placement (R&P), Matching Grant (MG) and New York State Enhanced Services to Refugees (NYSESRP) programs. While this position should have special language capacity to serve refugee Spanish-speaking refugees, the Resettlement Case Manager will provide core services to any of Commonpoint’s diverse pool of humanitarian migrant clients in compliance with the requirements of the U.S. State Department Bureau of Population, Refugees & Migration (PRM). Fluency in Spanish is required.
DUTIES AND RESPONSIBILITIES:
• Undergoes intensive training with Commonpoint staff on R&P, MG and NYSESRP program requirements, core services, case management procedures and protocols, and case management data systems.
• Combines in-person and remote service delivery formats as mandated by PRM, and as approved by Commonpoint supervisors to ensure safe and effective resettlement of new arrivals.
• Establishes and maintains contact with U.S. ties (family member or friend of refugee client) of assigned cases, if applicable.
• Facilitates search for appropriate temporary or permanent housing for new arrivals; collaborates with internal and external partners to secure housing.
• Conducts pre-arrival home inspection to ensure that appropriate housing and all required furniture and household items are available to refugees upon arrival.
• Coordinates and ensures clients’ airport pick-up, availability of seasonal clothing and footwear, transportation to housing in compliance with traffic laws, culturally appropriate meal and sufficient food supplies upon arrival.
• Conducts post-arrival home visits to confirm clients’ well-being, address urgent issues and provide housing and personal safety orientation.
• Conducts intake interviews with clients within five days of arrival.
• Ensures timely and appropriate disbursement of R&P financial assistance to assigned cases, including pocket money. ● Assists clients with applications for (as applicable for eligible individuals) social security cards, Supplemental Nutrition Assistance Program (SNAP), Medicaid, Cash Assistance, WIC or other services.
• Facilitates timely enrollment of adult case members in English language programs and employment services, as appropriate.
• Facilitates school enrollment of school-age children.
• Assists clients in accessing health services and attending health screenings.
• Assists with printing out USCIS I-94 Arrival/Departure Forms, completion of AR-11, Change of Address forms, registration with the selective service and accessing legal services, as applicable.
• Provides Cultural Orientation (CO) on specific topics before the end of the service period.
• Conducts second post-arrival home visit within 30 days of arrival, and conducts additional home visits if needed.
• Conducts exit interview to assess the success of services and receives feedback from clients.
• Facilitates timely client participation in Accountability to Affected Populations (AAP) procedures (surveys and focus groups) as needed.
• Completes all required case management forms and compiles required case file documentation, including detailed case notes, in a timely fashion.
• Facilitates HOME (Host Organization Model of Engagement) resettlement by providing core R&P services to refugee families resettled through partnerships with host organizations (congregations and other groups); guides HOME volunteers as they welcome refugees to their communities and support Commonpoint’s work.
• Submits family reunification applications (such as Lautenberg Affidavits of Relationship (AORs) or Refugee Information Forms (RIFs), Central American Minor (CAM) applications, and/or P3AOR applications) by communicating with U.S. familial ties and preparing pre-case documentation.
• Performs other duties as assigned.
QUALIFICATIONS & REQUIREMENTS:
• Fluency in Spanish is required.
• Undergraduate degree in Social Work, Human Services, Psychology, International Relations or related field required.
• Previous case management or human service delivery work strongly preferred; familiarity with U.S. Refugee Admission Program and refugee and/or immigrant social services preferred.
• Excellent interpersonal, written and oral communication skills.
• Ability to work collaboratively and thrive as a member of a fast-paced, culturally diverse team.
• Ability to prioritize and multi-task several urgent projects in a fast-paced environment.
• Experience in trauma-informed, client-centered case management.
• Lived experience as an immigrant, refugee, asylee and/or asylum-seeker highly valued.
• Excellent computer skills, including experience with Salesforce, Microsoft Office and Google applications (Gmail, Calendar, Contacts, Docs, Sheets, etc.).
Salary: $55,000
To Apply: Please send a resume and cover letter to Alex at acaudill@c
Location: New York, NY
Posted: Oct. 7, 2024, 9:53 a.m.
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