THIS IS AN INTERNAL ONLY POSTING OPEN TO CURRENT CROW WING COUNTY EMPLOYEES.
The business manager oversees the accounting division in our Community Services Department. The position creates, manages and reports on the departments $24-$25 million dollar budget.
The business manager is accountable for the supervision of assigned program(s) including service delivery, performance management and staff supervision. The business manager represents first level leadership within the department and is instrumental in ensuring the achievement of performance goals for assigned areas.
From a program management perspective, the position is accountable for the successful execution of work processes, managing and measuring work and ensuring compliance with standard operating procedures, policies and guidelines established for the programmatic area. Additionally, the business manager will be assigned projects of significant scope and complexity requiring technical competence within programmatic area, project management and data analysis as well as the ability to create and interpret performance measures.
From a supervisory perspective, the position will assign and direct resources, manage individual performance and productivity, participate in staff selection, train and evaluate staff members, provide performance feedback and coaching required to address developmental, operational or project related needs. The business manager may also be assigned accountability for the administration of workforce management systems including time and attendance systems and other workforce reporting requirements.
The business manager will have frequent contact with customers and department staff serving as a resource on a wide range of program matters. Work will require customer responsiveness, excellent communication skills, resourcefulness, sound critical thinking and problem solving skills, project coordination, data management and supervisory skills.
The following duties and responsibilities are representative of the type of work performed. The Supervisor may perform all or a portion of the duties listed contingent of department staffing levels and initiatives.
Program Responsibilities
• Maintain current knowledge of best practices and demonstrated competency within assigned programmatic area.
• Maintain working knowledge of work processes and job assignments within assigned programmatic area.
• Ensure effective application of established work processes.
• Ensure achievement of performance, productivity, financial and service objectives.
• Deploy a continuous improvement orientation, proactively identifying workflow problems and improvement opportunities for discussion and review by program supervisor.
• Consult on complex and referral cases to provide guidance and ensure effective resolution.
• Serve as a programmatic resource to others within and outside of the organization.
Supervisory Responsibilities
• Maximize staff/team capability and performance through effective training, coaching and performance management.
• Ensure effective staff/team relations; create an ethical, non-discriminatory and safe environment; establish effective communication methods; identify and resolve problems, manage conflict and promote engagement and collaboration within and outside of the programmatic area.
• Manage, monitor and measure work through application of existing and/or development of new data collection and analytics systems to ensure effective resource utilization and accomplishment of performance targets.
• Evaluate resource requirements, assign and direct resources to ensure achievement of performance and productivity objectives
• Prepare performance reviews, conduct performance discussions, provide developmental feedback and coaching to ensure effective performance.
• Participate with the program supervisor in selection and disciplinary decisions.
Project Management Responsibilities
• Participate in various projects as assigned as project manager and/or participant.
• Ensure application of effective project management practices.
• Ensure effective achievement of project goals and objectives.
Leadership Responsibilities
• Interpret and ensure self and staff are in alignment with the mission, vision, values and strategic priorities of the programmatic area, department and organization; ensure compliance with department and organization policies regulations and contracts.
• Provide effective leadership within assigned programmatic area; make decisions; solve problems; develop procedures; develop records/files; conduct meetings; represent unit within and outside of the organization.
• Perform all other duties as assigned in a highly effective and professional manner.
• A bachelor's degree from an accredited four-year college or university in business, accounting or public administration or a related field and four or more years of related experience. Closely related experience in a similar position would be considered in lieu of degre
Location: Brainerd, MN
Posted: Oct. 11, 2024, 4:20 p.m.
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