Summary
Posted: Jun 7, 2024
Role Number:200554355
Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job, and there's no telling what you could accomplish. The people here at Apple don’t just build products — they craft the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that supports the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it.
Description
Description
MBA internships are available in the following areas and roles:
=== AI/ML EPM ===
The people working at Apple in machine learning and AI are building amazing experiences into every product, allowing millions to do what they never imagined. Because Apple fully integrates hardware and software across every device, our research and engineering teams are able to collaborate more effectively to improve the user experience, while protecting user data. We ship world-class consumer products leveraging the power of AI to enable new ways of interacting with technology and the physical world; empowering our customers to learn, communicate, and accomplish more while focusing on what matters most to them.
=== APPLECARE ===
Contact Center Operations: Optimizes the latest technologies and strategies to support the business and operational needs with tactical support to provide Apple customers. Monitor service level and contact center volumes as well as direct strategic Apple care business goals.
Field Service Channel Manager: Ensures high customer satisfaction and lowers operational cost by reengineering processes and policies. Influence Apple Authorized Service Providers and mobile carriers to craft premium service programs that support business objectives and Apple’s customers worldwide.
Global Repair Center: Own the operations of the growing network of Apple repair centers around the world in the rapidly growing AppleCare reverse supply chain to handle complex repairs.
Online/Digital Support & Service: Crafts compelling digital content solutions to improve the Apple customer experience, support the Advisor population to develop solutions to answer customer questions, inspire learning, and connect customers to the repair with assisted support. Brings innovative self-solve learning solutions to customers on the web, through an application on a device, on social platforms, search optimization, and machine learning.
Procurement: Manages AppleCare’s OEM supplier’s relationship, sourcing optimization, early engagement for repair strategy development, post-production planning including costs, continuity of supply, and capacity planning activities.
Reporting & Analytics: Harnesses the vast amount of data relating to AppleCare’s business to make strategic recommendations and share insights about ongoing operations. Translating business needs into analytical requirements using advanced quantitative analysis.
Supply Chain Management: Build and run AppleCare’s Global Reverse Supply Chains, through optimization of forecasting. Analyze and calculate new buy planning, repair planning, inventory management, purchasing, warranty redemption, and project management.
=== APPLE SERVICES ===
Apple has a full-range of services, including Apple Music, Apple News, Apple Podcasts, the Apple TV app, and Apple TV+, as well as Apple Pay, Apple Card, Maps, Search Ads, Apple’s iCloud services, and Apple’s productivity and creativity apps. Apple Services empower our customers to get the most out of the devices they love with high‑quality content and services. Award‑winning series and films, amazing music in spatial audio, world-class workouts and meditations, trusted news publications, super fun games — even the ways you pay for things.
Our Services team has an excellent track record of building and strengthening extraordinary services that meet and exceed the high expectations of Apple’s customers, and offer creators and storytellers the opportunity to bring their creative visions to people around the world. These opportunities span across software engineering, data science/analytics, QA, marketing, business development, and more.
=== MANUFACTURING DESIGN ===
Manufacturing Design - Global Supply Manager:
Responsible for the commercial relationship with our enclosure manufacturing partners for cost negotiations, risk management, driving operational and cost efficiencies through process or design change, as well overall project execution. You sit at the intersection of business activities and engineering communities, and efficiently and effectively balance the needs of both groups to ensure successful product launches.
Enclosure components (such as the housing, cover glass, and buttons) define the look, feel, and expression of our globally-recognized industria
Location: United States
Posted: Oct. 23, 2024, 9:03 a.m.
Apply Now Company Website