Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.
Analytics & Behavior Change (A&BC) is an organization working to solve some of the most challenging problems at the intersection of technology and healthcare. A&BC leverages advanced analytics, machine learning, modeling, and a hypothesis-driven approach to quickly transform data into actionable, customer-centric insights to drive growth, improve health outcomes and access to health care across all our businesses in CVS Health. We are responsible for understanding the data flow from a business perspective to create a solution architecture to model the business. Our data teams build next generation data and machine learning platforms and products in the cloud that help power CVS Health to make healthier happen for 100+ million customers.
Government Consumer Analytics is one of the largest teams within A&BC's Consumer Analytics organization. The team partners with Aetna's Government lines of business (Medicare, Duals, Medicaid, ACA) to consult with business leaders to define and structure business problems and deliver end-to-end technical product solutions. The team is organized by business-aligned verticals - Medicare STARS, Revenue Integrity, Duals, Rewards & Product Engagement, Foundational Journeys, Mail Order Delivery, & Optimization. This role is within our Medicare STARS vertical and includes management of 15+ teammates (inclusive of ~five dotted line embedded engineers).
The Executive Director, Data Science will have three core components:
Leads the Analytics & Behavior Change (A&BC) Aetna Medicare STARS team portfolio, with responsibility for behavior change of clinical gaps in care (focused on HEDIS) and improving customer experience (CAHPS, HOS, NPS), with embedded op model with STARS business team
Single point of contact for STARS data science analytics
Indirect responsibility for tech solutioning with IT and Digital (including build vs. buy decisions) to improve STAR ratings, and coordinating with CVS Health's growing portfolio of care delivery and pharmacy assets
Hands-on leadership for overall advanced analytic strategy for Medicare STARS, in deep partnership with business leaders
Set the strategy and roadmap to achieve ambitious goals, e.g., #1 in industry STAR ratings while leveraging the enterprise assets of CVSH
Connects technical solutions to business impact, with ability to balance current year impact and future innovation
Support for Board-level presentations, including building POC and demos
Major Responsibilities:
• Directs the resolution of highly complex and strategic business problems; excellence in strategy and consulting required to ensure technical products connected to business impact
• Works with senior leaders to identify opportunities to implement analytics solutions to business problems; collaborates with business partners to understand their strategy, problems, and goals
• Plans for future years in terms of strategy and operations
• Provides leadership and direction through multiple managers
• Effective leadership skills to work and engage with a hybrid team (mostly based in NYC). This role does not require hands-on technical experience but does require enough knowledge to problem solve with a technical team
• Supporting CVS Health in attracting, retaining, and engaging a diverse and inclusive consumer-centric workforce that delivers on our purpose and reflects the communities in which we work, live, and serve
Travel: As needed
Qualifications: The candidate will have a strong work ethic, be a self-starter, hands on, and be able to be highly productive in a dynamic, collaborative environment. This position offers broad exposure to all aspects of the company's business, as well as significant interaction with all the business leaders. The candidate will be expected to have the following key attributes:
• 6+ years' experience strategy consulting or on strategy teams in large companies. Strong consulting background and very strong thought leadership: exceptional problem-solving skills, top-down thinking, anticipates roadblocks with strong planning skills
• 6+ years of business experience leading projects and initiatives with track record of business impact. Extremely proactive, resilient with strong influencing skills
• 12+ years total business experience, with experience con
Location: New York, NY
Posted: Aug. 14, 2024, 8:12 a.m.
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