Job Description
Position Overview:
We are looking for Oracle Fusion Finance Functional Consultant with overall 8 to 10 years of IT experience with at least 5+ years of Fusion experience and remaining years of Finance/ERP domain experience in Oracle EBS. Candidate with Fusion Accounting Hub (FAH) Implementation / Support experience will be preferred.The selected candidates should be willing work in shifts if required as our customers are spread across various countries. Must have good understanding of the following Oracle Cloud Financials version 12+ capabilities. We are looking for a Functional person who has real-time hands-on functional/product and/or technical experience; and/or worked with L3 level support; and/or having equivalent knowledge.
- Position is for a Functional Support Professional, preferably with implementation background in Oracle Cloud Financial Applications.
- Responsibilities include but are not limited to providing excellence in customer service support, diagnosis, replication, resolving Functional issues of complex and critical service requests. The focus of this position is to provide Customer Service on a Functional level and to ultimately drive complete and total resolution of each issue reported by customer.
- Position is for a Support Analyst with a background in Oracle SAAS Suite of products
- Responsible for customer production support, tracking-incidents, diagnosis, replication, troubleshooting, and resolution of complicated and critical cases.
- The key skills put to use on a daily basis are - high level of techno-functional skills, Oracle products knowledge, problem solving skills, and customer interaction/service expertise.
- It an opportunity to work with Cloud and On Premise customers. This work includes:
- Work directly with Customers for
- Advising on complex use of Oracle products
- Resolving highly complex and mission-critical issues
- Serve as Situation Manager on highly sensitive issues
- Formal mentoring for promoting the technical and professional development of others
- Creation/review of Knowledge Articles
Career Level - IC4
Responsibilities
Qualifications:
- Bachelors/Masters degree or equivalent experience
- Must have Skills
- 8+ Years relevant working Experience with 5+ Years in Fusion Finance / ERP and EBS Finance and FAH implementation / Support Experience
- Primary Module Skill Required
Implementation/Support experience on Cloud Financial Modules like GL, AP, AR, FA, IBY, PA, CST, ZX and PSA
Candidate must have hands on experience minimum in any of the following 5 modules - Cloud Financial Modules like GL, AP, AR, FA, IBY, PA, CST, ZX and PSA.
Job Description
- Should have 5+ years of experience in Oracle Finance/ERP Cloud implementation & support.
- Should have worked in 3 or more Oracle ERP/Finance Cloud implementation or support projects as a Functional consultant.
- Should have Strong Financials business processes knowledge and concepts.
- Ability to relate the product functionality to business processes, and thus offer implementation advice to customers on how to meet their various business scenarios using Oracle Cloud Financials.
- Technical skills in SQL, OTBI/ BIP/FRS reports, FBDI, ADFDI, BPM workflows.
- Ability to relate the product functionality to business processes, and thus offer implementation advice to customers on how to meet their various business scenarios using Oracle Cloud Financials.
- Strong problem solving skills.
- Strong Customer interactions and service orientation so you can understand customer's critical situations and accordingly provide the response, and mobilize the organizational resources, while setting realistic expectations to customers.
- Strong operations management and innovation orientation so you can continually improve the processes, methods, tools, and utilities.
- Strong team player so you leverage each other's strengths. You will be engaged in collaboration with peers within/across the teams often.
- Strong learning orientation so you keep abreast of the emerging business models/processes, applications product solutions, product features, technology features - and use this learning to deliver value to customers on a daily basis.
- High flexibility so you remain agile in a fast changing business and organizational environment.
- Create and maintain appropriate documentation for architecture, design, technical, implementation, support and test activities.
- Should have excellent communication, Project/stakeholder/team management skills and experience.
- Should have excellent documentation, presentation, customer handling, problem solving, solution design skills and experience.
Job Responsibilities:
- The main role of a Support engineer is to troubleshoot and resolve highly complex techno-functional problems. The key skills put to use on a daily basis are - high level of techno-functional skills, Oracle products knowledge, problem solving skills, and customer interaction/service expertise.
- Ability to relate the
Location: Annapolis, MD
Posted: Oct. 27, 2024, 9:38 p.m.
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