Title: SENIOR LANGUAGE LIBRARY SPECIALIST, Spanish fluency - (full-time 40 hours)
Location: 5955 S. Holly Street Centennial, CO 80121
Reports to: Supervisor
FLSA Status: Non - Exempt
Pay Rate: $21.30 - $25.05
Purpose: Welcomes and assists all community members and patrons to explore and connect with library resources; provides customer service to all patrons, especially to Spanish speaking patrons, provides training and modeling, collaborates with other departments, supports programs and outreach to language and immigrant communities, participates in the work of the internal translation team, provides and demonstrates equitable service to patrons and staff.
Essential Duties and Responsibilities:
60% PATRON ASSISTANCE AND COLLECTION MAINTENANCE
General patron assistance:
Uses English and Spanish language to:
• Greet all library visitors and provide proactive assistance.
• Assist patrons with library account inquiries, including cash register transactions.
• Exhibit intermediate advisory and reference services to patrons in a variety of collections and genres with an emphasis on language library materials and immigrant resources.
• Connect patrons with other library staff as needed.
• Promote and support library resources, programs and events with an emphasis on Spanish language collections and immigrant resources.
• Listen to patron feedback and shares through appropriate channels.
• Set expectations for library use, de-escalate and resolve patron concerns.
• Straighten and clean up the library to provide a welcoming experience.
• Participates in the work of Language Hunt groups by answering phone calls in the Spanish language.
Technology assistance:
Uses English and Spanish language to:
• Assist patrons with intermediate skills for in-library technology such as printers, copiers, faxes, scanners, and PCs.
• Assist patrons with basics of using the digital media station.
• Exhibit intermediate troubleshooting skills of technology applications such as email, Microsoft Office, Wi-Fi, etc.
• Assist patrons with troubleshooting of audio/visual equipment in reservable spaces.
• Display intermediate skills and troubleshooting ability with library e-resources.
• Connect patrons with other library staff as needed for advanced technology needs.
• Exhibit knowledge of troubleshooting IMMS issues.
Collection Maintenance:
• Helps manage Spanish language and immigrant resources collections.
• Serves as liaison to LMS staff with Spanish language and immigrant resources collections maintenance.
• Coordinates Spanish language collections displays.
• Participates in inclusive displays meetings with district departments.
• Merchandizes Spanish language and immigrant resources collections and maintains library displays.
• Processes and shelves library materials and patron holds.
15% TRAINING AND SHADOWING
• Takes assignments from the People in Charge to address learning objectives for Library Specialist staff, including the content created by Language Librarians to address specific learning objectives for providing library language and immigrant services.
• Conducts on-the-job training for Library Specialist staff.
• Models accessing library resources related to language services for other branch team members.
• Provides proactive feedback to the learning and development team on efficacy of training and participates in improving training.
• Models correct processes and procedures and provides feedback in a positive and encouraging manner to the trainee.
• Collaborates and communicates with others using a growth mindset.
10% LANGUAGE PROGRAMMING AND OUTREACH SUPPORT
• Serves as support in Spanish language during in-branch programming and outreach planned and facilitated by Language Librarians.
• May serve as a backup for the Language Librarian's programming and outreach.
• Supports Language Librarians and the District's adult education partner organization during English Language Acquisition (ELA) class registration, ELA technology distribution and ELA-focused programming and outreach.
15% LEARNING AND COLLABORATION
• Stays current on library technology and trends.
• Comfortable explaining policies and procedures.
• Actively participates in learning activities to increase own knowledge.
• Takes initiative to consistently update skills to effectively assist patrons and co-workers.
• Promotes positive relationships with co-workers and collaborates with others to meet the needs of staff and patrons.
• Serves as liaison to various district departments and libraries such as participating in meetings or liaison assignments as an active contributor.
Translation Team Collaboration:
• Completes and reviews translations of Arapahoe Libraries documents into Spanish language.
• Uses document-editing software to edit translated documents in the format requested by Communications department.
• Contributes to the Translation Glossary document.
Performs other related duties and may contribute to cross-functional initiatives and
Location: Centennial, CO
Posted: Oct. 16, 2024, 6:44 a.m.
Apply Now Company Website