Job Title:
Software Onboarding Specialist& | Must have SaaS based& industry exp
Location:
Remote. Anywhere in the U.S.A.
Travel: 10-20% ( Approx. 2 weeks of travel every quarter)
Experience
: 2 Years
Responsibilities and Duties:
Take over customer relationship as soon as the sales are closed/ contract is signed.
Coordinate set-up requirements internally and with the customer.
Complete software set up, onboard customers successfully.
Provide training to the customer, and then hand over the customer to the customer support team for ongoing email and phone support.
Maintain a relationship with the customer on a regular basis. Brief them of new features.
Cross-sell and Upsell to the customer over time.
Responsible for contract renewals.
Own overall relationship with assigned clients
Ensure retention and satisfaction of all assigned clients
Aid clients in achieving their goals
Qualifications and Skills
& At least 2 years of experience in a customer success/ account management role.
Must have worked in a SaaS company in any role/ discipline.
Must have software setup, training and customer onboarding experience.
Upsell customers to switch to higher software plans.
Excellent computer skills, including Microsoft Office suite, Gsuite by Google, CRM like Hubspot/ SalesForce. You will also be using Excel, Word, Powerpoint, Google Drive, and e-mail.
Prior project management experience. Ability to use modern project management tools.
Experience with at least one of the following: Asana, Monday, Basecamp, Airtable
Must have experience using customer support tools like Zendesk, Freshdesk, etc.
Self-starter, Disciplined, and Organized to prepare, maintain, and update your own project plan, tasks, and reporting.
& Analytical
Demonstrated ability to increase customer satisfaction
Preferred prior experience in sales or a track record of achieving KRAs
Associate degree or equivalent
Remote
About the Company:
Feufo Inc
Location: Anywhere
Posted: Nov. 13, 2024, 11:42 p.m.
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