About Lumata Health
Blindness is a devastating—but largely preventable—consequence of poorly managed chronic eye diseases like glaucoma, diabetic retinopathy, and age-related macular degeneration. These debilitating diseases are expected to double between 2020 and 2050, outpacing the capacity of providers and contributing to the rising cost of eye disorders in the US, which already exceeds $99B in direct medical costs annually. In over 95% of cases, disease progression can be slowed or stopped, preserving vision and extending healthspan. But doing so requires tailored, timely, and intelligent engagement throughout the patient’s lifelong care journey. That’s where Lumata comes in.
Lumata Health is leading the way in leveraging data-driven virtual care management to address this large and rapidly growing problem. Built with $2M in funding support from the National Eye Institute, Lumata Health’s Intelligent Engagement Platform maximizes the impact of multichannel, personalized engagement by our team of JCAHPO-certified ophthalmic care coaches. Lumata takes a holistic approach to care—combining behavioral and psychosocial information with clinical data to create tailored, high-impact patient engagements. In addition to promoting adherence, we help patients overcome barriers to care by assisting with things like financial assistance programs, prescriptions and refills, insurance issues, transportation to visits, understanding their disease and care plan, and coordinating care with other providers.
With direct medical record access to hundreds of thousands of patients with vision-threatening chronic eye diseases and partnerships with over 1,400 eye care specialists in 34 states, Lumata Health is helping people affected by chronic eye conditions live healthier, longer lives.
We’re looking for caring and committed teammates to join our mission of helping people see the world. If you’re passionate about stopping preventable blindness, we hope you’ll apply.
This role is 100% remote with no face-to-face contact with patients. We have a “remote first” environment and are proud to have team members located nationally.
In addition to applying, we ask that you please complete a brief Culture Index assessment to be considered for the position. An email with a link to the survey will be sent upon submission of your application.
Position Overview
The Workflow Optimization Manager is responsible for driving continuous improvement in clinical workflows and departmental policies by utilizing data-driven insights and fostering cross-functional collaboration. The goal is to enhance operational efficiency and support the delivery of exceptional patient care, all in alignment with Lumata’s strategic objectives.
Reports to: Director of Clinical Operations
Job Type: Full-time
FLSA Status: Exempt
Schedule: 8 hour shift, Monday to Friday
Essential Functions
Workflow Analysis and Improvement
• Conduct comprehensive assessments of current workflows to identify inefficiencies and opportunities for improvement.
• Design and implement optimized workflows to enhance productivity, clinical accuracy, and overall operational efficiency.
• Track and measure the impact of workflow changes on team performance and patient outcomes.
Policy Development and Implementation
• Collaborate with the Clinical Compliance Officer, HR, and other stakeholders to develop, update, and communicate departmental workflows and policies related to product changes, ensuring compliance with organizational standards and regulatory requirements.
• Ensure that all updated policies are effectively communicated, documented, and that necessary training is provided to impacted teams.
Strategic Planning and Program Development
• Develop and implement clinical programs that align with Lumata’s strategic goals, focusing on improving patient care quality and operational efficiency.
• Conduct market research and analyze industry trends to identify opportunities for new programs or improvements to existing ones.
• Define clear program objectives, timelines, and success metrics to measure the impact.
Project Management and Execution
• Lead the execution of clinical strategy projects, ensuring alignment with business goals, timelines, and budgets.
• Coordinate with clinical, compliance, and operational teams to seamlessly integrate new programs into existing workflows.
• Provide regular progress updates, identify challenges, and report outcomes to senior leadership.
Cross-Functional Collaboration
• Collaborate with clinical, operational, and development teams to ensure workflow optimization aligns with organizational objectives and clinical standards.
• Maintain regular communication with departmental leads to ensure product development stays on track and any issues are addressed promptly.
Stakeholder Engagement
• Gather and analyze feedback from internal and external stakeholders regarding workflows and policies.
• Present findings and improvement recommendations to l
Location: Anywhere
Posted: Oct. 25, 2024, 6:40 p.m.
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