Business Account Manager
Department: Client Strategy and Solutions
Employment Type: Temps plein
Location: USA - Remote
Description
The Business Account Manager will be responsible for maintaining and expanding relationships with our existing clients, as well as identifying and pursuing new opportunities to align clients with our technical best practices.
The Business Account Manager is positioned to engage with clients that are subscribed to one or more our stand-alone IT solutions. Meeting with clients on an annual basis or other cadence set by VC3, the Business Account Manager brings forward security recommendations and opportunities to discuss and identify where technology can solve business problems or be leveraged to improve business outcomes.
Pairing that content with an ongoing understanding of the customer’s business reality, goals, and concerns, they facilitate conversations containing outcome-driven technology investments for the customer. Our consultative approach is key in keeping VC3 as a market leader in managed I.T. services.
The Business Account Manager is the primary point of contact for clients and will be responsible for developing and implementing strategies to help them achieve their goals.
In addition to external responsibilities, it is critical that the Business Account Manager identify opportunities for VC3 to improve upon existing services or add new high value services. We are a data driven company. We search for and analyze trends in the global marketplace and across our client base. The Business Account Manager combines this analysis with a basic business understanding to progressively improve alignment of our offerings with the customer’s needs.
Our People:
Our team members are collaborative, positive, and dedicated to mutual success. Transparency isn't just a buzzword here; it's a commitment to open communication, ensuring every voice is heard and valued. Guided by our core values — Passionately Curious, Own It, Go Beyond, and Serve as One — we’re here to create something extraordinary together.
Our Core Focus:
Our team members play a pivotal role in our focus: Serving those who serve with technologies for today and tomorrow that make life safe and simple. With nearly 30 years of specialized expertise, our team goes beyond conventional boundaries, delivering tailored managed services and cybersecurity solutions to our clients.
Your Growth:
We are a growth minded organization that prioritizes development, offering numerous opportunities for career advancement. Rooted in our core value of being Passionately Curious, VC3 offers a dynamic learning environment, emphasizing hands-on experiences and formal development programs that celebrate continuous learning to propel your career forward.
Key Responsibilities
Client Relationship Responsibility
• The BAM (Business Account Manager) is responsible for maintaining a relationship with the decision-making contact at each client assigned to them.
• The BAM is responsible for developing an understanding of each client’s business goals, needs, challenges and interests. Additionally, any compliance or regulatory requirements related to technology use. The BAM may need to act as the client advocate internally within VC3 based on that understanding, so we are prioritizing and acting in a way that benefits the client.
• The BAM is responsible for acting as the consultant to the client regarding adopting our technology solutions that align with their business, and to support technology investment which advances the needs of both VC3 and the client.
• The BAM is responsible for responding to client communications, or to connect the customer with a more appropriate resource for those needs in a timely manner or advising a customer of an expected timeline or future conversation where they will address the customer’s need.
• The BAM assumes the day-to-day responsibilities of a Customer Relationship Manager on an operational or reactive basis.
• The BAM supports the transition of existing clients from Managed Service Agreements to one or more stand-alone IT subscriptions, assisting in expectation setting and relationship building with the key decision makers involved.
• The BAM ensures the list of renewable IT subscriptions with VC3 is accurate.
Client Meeting Responsibility
• The BAM is responsible for scheduling, preparing, and holding customer facing meetings for their assigned clients. These meetings would be annual, or on another cadence set by VC3 management.
• The BAM is responsible for understanding and providing the business need and business outcome aspects required for the internal process to scope, estimate, and then present solutions for the customer.
• The BAM is responsible for conducting these meetings with the customer. Expectation is that these meetings drive alignment to our standards, outline next steps and get customer approval on them.
• The BAM is responsible for helping the customer understand where further align
Location: Anywhere
Posted: Oct. 23, 2024, 8:51 a.m.
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