Location: Albany, NY Category: Promotional Posted On: Tue Oct 22 2024 Job Description:
Information Technology Services (ITS), the central IT provider at the University at Albany, seeks applicants for an Applications Administrator to support the academic, research, and business needs of this R1 institution. The University's constantly evolving, and increasingly complex technical environment encompasses more than 250 applications, including the student information system supporting over 17,000 students. The Applications Administrator plays a key role in assuring that enterprise applications and systems are robust, secure, and compliant. They have a deep understanding of how applications fit into the broader technical environment, are adept at working with both on-premises and cloud-based applications, and are comfortable analyzing complex requirements to implement highly effective solutions. They ensure applications support a positive user experience and are compliant with industry standards and best practices.
The Applications Administrator is a member of a team of IT professionals, a group with wide-ranging responsibilities who work closely to ensure the integration, interoperability, and availability of campus technology resources. They enjoy collaborating with other technology professionals to provide solutions and have the technical skill to evaluate, implement, and maintain applications, to meet the evolving needs of a wide variety of disciplines and departments. They understand the importance of assessing functionality, performance, risk, and security.
The Applications Administrator has intellectual curiosity, keen analytical skills, and quickly grasps new concepts. They are confident in their knowledge and ability to make recommendations on behalf of the University's enterprise application environment and work across ITS and business units to provide input and expertise to a range of services.
Primary Responsibilities:
Assure the delivery of robust, secure enterprise applications that meet all regulatory requirements, industry standards, and best practices.
• Administer enterprise applications, assuring integration, interoperability, and availability with other systems and services.
• Participate in application selection, installation, configuration, upgrade, testing, performance tuning, and maintenance, including the replacement of existing systems.
• Contribute to internal controls for applications.
• Collaborate across ITS teams to identify problems, devise creative solutions, and implement proposed recommendations.
• Identify and effectively translate business needs into technical solutions and evaluate new technologies by liaising between ITS and functional users. Provide consultation and training for application users as needed.
Provide day-to-day operational ownership for assigned applications including documentation, standards, patching, upgrades, configuration management, continuous monitoring, and performance management.
• Install, configure, upgrade, and maintain enterprise applications, ensuring customer objectives are met.
• Monitor application performance and troubleshoot to ensure optimal performance and availability.
• Develop, establish, and maintain documentation, standards, and controls for application use and administration.
• Ensure application security by implementing and enforcing ITS standards, controls, security policies, and procedures.
• Provide subject matter expertise and technical support to customers, and service and project teams.
• Assess emerging trends and technologies in application administration, by developing and following a professional development plan, regularly sharing knowledge with stakeholders, and recommending changes and improvements to the applications environment.
• Other reasonable duties as assigned.
Functional and Supervisory Relationships:
• Reports to: Manager of Application Operations and Development
• Supervises the following positions: None
• Interacts with: ITS; academic, research, and business units; external vendors/contractors/consultants; peer institutions
Job Requirements:
• Applicants must demonstrate excellent interpersonal and oral and written communication skills.
• Applicants must demonstrate the ability to organize work, prioritize tasks, and manage multiple and changing priorities.
• Applicants must be available to provide scheduled support and consultation outside normal business hours, including occasional evenings, holidays, or weekends, within reasonable professional obligation and expectation.
• Applicants must be able to report to campus in-person on Mondays, Wednesdays, Fridays, and as needed. This position is eligible to telecommute on Tuesdays and Thursdays, following a probationary period and with supervisor approval.
• Visa sponsorship is not available for this position. If you currently need sponsorship or will need it in the future to maintain employment authorization, you do not meet eligibility requirements.
Location: Albany, NY
Posted: Oct. 23, 2024, 9 a.m.
Apply Now Company Website