Job Summary
We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. The ideal candidate will be responsible for providing exceptional service to our customers, addressing inquiries, and resolving issues in a timely manner. This role requires strong communication skills and the ability to work effectively in a fast-paced environment.
Duties
• Provide outstanding customer service through various channels including phone, email, and in-person interactions.
• Handle cash transactions accurately and efficiently while maintaining proper cash handling procedures.
• Utilize computer systems for data entry, ensuring all customer information is up-to-date and accurate.
• Analyze customer needs and provide appropriate solutions or escalate issues as necessary.
• Maintain a professional demeanor and demonstrate excellent phone etiquette when interacting with customers.
• Assist with administrative tasks in the office or call center environment as needed.
• Collaborate with team members to improve service delivery and enhance customer satisfaction.
Experience
• Previous experience in a customer service role is preferred, but not required.
• Proficiency in data entry and computer skills is essential for managing customer information effectively.
• Strong analytical skills to assess customer inquiries and provide appropriate responses.
• Excellent command of the English language, both written and verbal, to communicate clearly with customers.
We invite motivated individuals who are passionate about delivering excellent customer service to apply for this rewarding position.
Job Type: Full-time
Pay: Up to $18.00 per hour
Shift:
• Day shift
Ability to Commute:
• North Bergen, NJ 07047 (Preferred)
Ability to Relocate:
• North Bergen, NJ 07047: Relocate before starting work (Required)
Work Location: In person
Location: North Bergen, NJ
Posted: Oct. 23, 2024, 8:49 a.m.
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