Overview
As a Senior Transitional Care Assistant, you act as a navigator, educator and advocate, you will empower your clients with the knowledge and tools they need for seamless transitions of care. You’ll serve as a liaison between the client and the healthcare delivery team, while also providing administrative and customer service support.
Compensation:
$25.46 - $31.86 Hourly
What We Provide
• Referral bonus opportunities
• Generous paid time off (PTO), starting at 20 days of paid time off and 9 company holidays
• Health insurance plan for you and your loved ones, Medical, Dental, Vision, Life and Disability
• Employer-matched 401k retirement saving program
• Personal and financial wellness programs
• Pre-tax flexible spending accounts (FSAs) for healthcare and dependent care and commuter transit program
• Generous tuition reimbursement for qualifying degrees
• Opportunities for professional growth and career advancement and CEU credits
What You Will Do
• Understands and discusses the client-defined healthcare and functional goals and anticipated post-discharge care needs to ensure a smooth transition home or to other level of care setting.
• Works closely with the Care team to monitor and track client progress. Prepares detailed, accurate and timely documentation.
• Facilitates periodic case record reviews and case conferences with the Care team for assigned clients.
• Establishes and promotes an ongoing collaborative relationship with direct caregivers, hospital administration, physicians, nurses, discharge planners, case managers, social workers, unit clerks, homecare agencies and other facility personnel.
• Documents all interaction with the interdisciplinary team in the EMR.
• Follows up with clients and maintains expected timeframes as per workflow.
Qualifications
Licenses and Certifications:
• Valid driver's license or NYS Non-Driver photo ID card, may be required as determined by operational/regional needs
Education:
• Associate’s degree in human services or a related field or the equivalent work experience, required
• Bachelor's degree in a human services or related field, preferred
Work Experience:
• Minimum of two years of customer service experience in the medical field (i.e., hospital, long term care, home care, medical office), required
• Ability to adapt to change and work in a team-based environment, required
• Strong follow up skills required, as well as the ability to manage multiple priorities, required
• Demonstrated ability to educate clients, conduct phone interviews/coaching, and coordinate services for multiple chronically ill patients, required
• Must be organized and detail oriented
• Experience entering data, navigating, and retrieving information through computer systems, required
• Proficient computer skills in Microsoft office, preferred
• Bilingual skills may be required, as determined by operational needs
Location: New York, NY
Posted: Oct. 25, 2024, 6:34 p.m.
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