Job Description Summary
The Sonesta Hospitality Systems team uses technology as a tool to help our hotels to wow every guest. We do this by being smart stewards of the business systems that support our team members, and our owners and operators of hotels. We operate by delivering quality, value, and amazing hospitality.
As a member of the Hospitality Systems team, your role as our Point-of-Sale Business Analyst ensures that our solutions meet and exceed our colleagues’ needs. You are central to our IT Field Services team, assuring that our operational systems are delivered effectively and efficiently to our colleagues. You participate in hotel openings, transitions, upgrades, as well as property revisits to help optimize the solutions and ensure that the hotel employees can use POS technology effectively.
This position requires a trained professional with experience in the day-to-day operation of POS technology applications and equipment. Sonesta currently utilizes Oracle Simphony as its primary point-of-sale system. The role involves collaborating with business partners and technical teams to maintain a well-groomed product backlog of features and technical solutions that are ready for development.
Close collaboration with multiple teams is essential to ensure alignment with company-wide projects, implementations, and the creation of new user accounts. The role also demands the coordination of multiple projects and priorities simultaneously, with critical interaction and communication with onboarding managers, corporate teams, individual hotels, and vendors.
Job Description
Responsibilities
• As the Point-of-Sale Business Analyst, this role involves supporting POS software, hardware, and configuration. Responsibilities include troubleshooting, deployments, and upgrades of POS software for hotels.
• Technical support for POS systems is provided in conjunction with the Sonesta Help Desk and the vendor’s help desk team. Technical support for POS systems is provided by the Sonesta Help Desk and the vendor’s help desk team.
• Ongoing administration of users, menus, pricing, and reporting for the POS system is essential to support the F&B Operations teams.
• The role requires performing functional testing, analyzing, and interpreting test results.
• This position is responsible for all software and hardware deployments, as well as configurations of ancillary systems. This position is responsible for all software and hardware deployments and ancillary systems configurations. Collaboration with the F&B Operations and corporate IT teams is essential to develop and modify systems to meet current and future needs, with maintenance requests also being supported.
• Scheduled interaction with corporate and regional offices is necessary to understand key dates and preparations, including the implementation of other systems and the setup of POS IT infrastructure.
• The creation, management, and communication of the systems training and onboarding schedule for each project are critical. Coordination with vendor resource availability and the distribution of necessary information to all relevant parties (vendors, regional office, hotel, and other implementation teams) is required.
• A strong relationship with Sonesta’s F&B Operations teams and vendors is cultivated and maintained.
• Assistance with the development of training materials for the Hospitality Field Services Team is provided, including slide decks, trainers' notes, written job aids, and videos.
• A commitment to Sonesta's core values is demonstrated consistently.
The position responsibilities outlined above are not construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned, as necessary.
Experience
• Experience in F&B Technology Operations in either retail, restaurant, or hotel environment (3 years)
• Experience managing multiple initiatives (2 years)
• In-depth knowledge of core Point of Sale systems, especially Oracle Simphony (EMC). Experience with InfoGenesis, Squirrel, or Silverware is a plus. Developing training and project plans (2 years)
• Experience training employees in person and remotely (2 years)
Education
• College degree preferred or equivalent work experience with major hotel or restaurant management company
Additional Requirements
• Must be able to lead multiple projects in varied stages of planning and execution
• Ability to work closely with multiple business units, understanding the priorities of those business units
• Must be a self-starter and comfortable working independently, working with others remotely and with different diverse cultures
• Excellent written and verbal communication skills especially as little face-to-face interaction occurs
• Occasional travel to support project needs and team development - approximately 10% of time
Additional Job Information/Anticipated
Pay Range
The pay range for this position is $28.00/hour - $39.00/hour
Benefits
Sonesta recognize
Location: Newton, MA
Posted: Oct. 31, 2024, 3:29 a.m.
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