About the Company - Technical Integrity is thrilled to collaborate with our client on the search for a driven individual to fill the role of Customer Solutions AI Architect. Our client is developing a comprehensive platform designed for software companies to effortlessly deploy AI-powered products. This platform empowers development teams to experiment, test, monitor, and enhance their AI features.
About the Role - This role is perfect for someone eager to take the lead in a dynamic startup setting utilizing their deep technical background in client-facing solutions architecture engagements. This is a hybrid role based in Boulder, Colorado.
Responsibilities
• Customer Engagement: Serve as the primary point of contact for our customers, leading workshops, prototyping solutions, and guiding them through the implementation journey to maximize their use of the platform.
• Technical Leadership: Apply your comprehensive knowledge of the generative AI landscape—especially regarding LLM and RAG systems testing, evaluation, and optimization to demonstrate optimal platform utilization.
• Problem Solving: Partner closely with customers to pinpoint their challenges and address them using a combination of platform capabilities and industry best practices.
• Documentation and Knowledge Sharing: Take ownership of customer-facing documentation, ensuring it remains clear, thorough, current, and valuable. Share your expertise across both customer interactions and internal teams.
• Customer Support: Deliver top-tier technical support, troubleshooting complex issues and ensuring our customers gain maximum value from the platforms.
• Product Feedback Loop: Collaborate with the product team to share real-time feedback from customer experiences, helping to drive the ongoing development of the platform.
• Scalability: Build and refine internal playbooks, account plans, and operational processes to scale your work effectively, both for yourself and future team members.
Qualifications
• A strong technical foundation in software engineering or data science, with prior experience in AI and machine learning being ideal.
• Experience with tech stack: GCP, Python, TypeScript, Tailwind, React, Git, GitHub, and Docker.
• Excellent communication skills, both written and verbal.
• Passionate about AI and stay informed of the latest advancements in the field.
• Talent for creative problem-solving and enjoy finding solutions to unique customer challenges.
• Experience in prototyping and quickly developing software solutions for customers.
• Comfortable leading workshops and making presentations.
• Exceptionally organized and enjoy creating documentation and processes.
Preferred Skills
• Extensive knowledge of the current AI landscape, particularly LLMs and RAG systems.
• Prior experience in customer-facing roles, particularly in a technical capacity.
Location: Boulder, CO
Posted: Nov. 8, 2024, 9:27 p.m.
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