You Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.
Where are these roles located within American Express?
The Enterprise Comms & MarTech Experiences (ECMX) team is a global organization that sits within Enterprise Digital & Data Solutions (EDDS). It is American Express’ marketing services centre of excellence with the charter of powering high quality, efficient, user-centric digital marketing experiences that accelerate business growth through optimized enterprise MarTech & MarOps solutions.
This role sits within Enterprise MarOps Solutions within ECMX. The EMS organization is a global team responsible for consultation and execution of US and international marketing campaigns including channel set-up and deployment. Additionally, this organization leads creative review & approval processes for all US marketing content & creative. This team conducts process solution design & optimization, providing inputs into MarTech transformation.
The CSEM (Campaign Solution and Execution Management) team provides critical project management of the campaign execution process for high risk/high visible marketing initiatives. The Manager (CSEM lead) on this team will be responsible for leading cross-functional teams of campaign execution experts to drive efficient and timely campaign execution through coordination of timelines, milestone tracking, and issue resolution. In addition, the CSEM lead serves as the escalation point for ECMX teams. The CSEM lead will work directly with key stakeholders including Product, Marketing, Product Development, Brand, General Counsel’s Office, and a variety of teams within ECMX (e.g. Campaign Management Team, Marketing Compliance Review, Concierge, etc).
Key Responsibilities
• Provide comprehensive marketing campaign consultation, solution design and execution services to Marketing partners across US Marketing partners in support of American Express’ strategic priorities.
• Collaborate with key stakeholders including Marketing, Product, Technologies, GCO/Legal, Compliance and Operational Excellence to align on campaign objectives, feasibility and overall risk - ensuring we can deliver on the promise to our customers.
• Partner with MarTech Product teams and other stakeholders to identify and implement process transformation opportunities across the marketing lifecycle – with a focus on driving speed to market, agility and improved quality metrics.
• Collaborate with colleagues, providing both strategic and day-to-day guidance & support as part of EMS objectives to drive flawless delivery and process transformation.
• Work with Marketing and Product teams to identify and engage key campaign execution stakeholders at the beginning of each project
• Ensure campaign timelines and milestones are developed and tracked in partnership with Marketing and other cross-functional teams. Responsible for identifying and communicating timeline dependencies to affected teams
• Lead weekly project team meetings to track progress, milestones, & campaign execution related issue resolution
• Provide leadership to B30 analyst assigned to support a project
• Share lessons learned and work across project team to incorporate best practices
• Build AXP & external Marketing Operations (MarOps/MarTech) expertise - understand the possibilities/nuances of AXP MarTech products, processes & capabilities available to our marketing partners.
• Provide outstanding customer service to marketing colleagues across the enterprise.
Minimum Qualifications
• Prior
Location: New York, NY
Posted: Nov. 12, 2024, 8:35 p.m.
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