Join Amgen’s Mission of Serving Patients
At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.
Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.
Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.
HOW MIGHT YOU DEFY IMAGINATION?
If you feel like you’re part of something bigger, it’s because you are. At Amgen, our shared mission—to serve patients—drives all that we do. It is key to our becoming one of the world’s leading biotechnology companies. We are global collaborators who achieve together—researching, manufacturing, and delivering ever-better products that reach over 10 million patients worldwide. It’s time for a career you can be proud of.
Patient Access Liaison - UPLIZNA - Rare Disease
Live
What you will do
Let’s do this. Let’s change the world. The Patient Access Liaison is a field-based position that will provide logistical, non-medical educational assistance to patients and caregivers as well as office and site of care staff, including physicians, nurses, office managers and executives. The PAL works in a highly visible, strong team environment to provide exceptional customer service on all levels. Specifically, listen to patients, interpreting their specific needs and providing friendly, professional and well-informed answers to their non-medical, logistical questions. The PAL will work with the patient to educate on next steps required to gain access to therapy. The PAL will also work to maintain relationships with patients and families, and by extension physicians and their staff and cross-functional partners to support ongoing compliance with therapy. Strong knowledge and proven work history of access and reimbursement for buy and bill/infused pharmaceutical products is required. The PAL will work with numerous internal teams, including Market Access, Medical Affairs, Advocacy, Marketing, and Site of Care to facilitate and improve patient access to insurance, medications, financial support, resources care, and outcomes.
·Secure written or electronic HIPAA for patients in the assigned geography
·Develop relationships with patients and caregivers by engaging via phone, text, email, virtual or in person connections
·Assess individual needs of the patient and develop an appropriate education and resource plan of action, considering the patient’s family and team of healthcare providers to empower the patient to become their own advocate
·Educate the patient on UPLIZNA coverage based on their benefits and the steps needed to gain prior authorization to ensure understanding of the process for medication access
·Provide information on co-pay assistance programs, national foundations, and free drug programs by sharing information to patients as appropriate and needed
·Provide proactive education to prescribers and sites of care upon patient enrollment on coverage for Horizon rare disease therapies, common prior authorization requirements, and coding and billings requirements
·Provide access and reimbursement education based on the enrolled patient’s UPLIZNA benefits to physician offices and sites of care
oEducate the physician office and/or SOC on UPLIZNA coverage based on the patient’s benefits and the steps needed to gain prior authorization to ensure understanding of the process for medication access
·Investigate access challenges pre and post-infusion
·Partner with Safety and PV and report AE’s and product complaints through medical information.
·Work closely with the Horizon cross functional team including Case Managers, the Site of Care team, market access, matrix partners and external vendors
·Adhere to professional standards compliance guidance, policies and procedures, federal, state, and local requirements
Win
What we expect of you
We are all different, yet we all use our unique contributions to serve patients.
Basic Qualifications:
Doctorate degree AND 2 years of Sales/ Account Management OR direct patient care experience
Or
Master's degree AND 4 years of Sales/ Account Management OR direct patient care experience
Or
Bachelor's degree or AND 6 years of Sales/Account Management OR direct patient care experience
Preferred Qualifications:
• Scientific background and ability to learn product and disease information.
• Nursing or other clini
Location: San Francisco, CA
Posted: Nov. 13, 2024, 11:37 p.m.
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