Job Summary: Position: Music Hall Cocktail Server Job Type: Part-Time Schedule: Flexible, nights and weekends Salary: Hourly plus tips WHO ARE WE? Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com. Live Nation’s Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales... we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support... it’s no wonder we are certified as a Great Place to Work organization and one of People Magazine’s “50 Companies that Care”. We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation. WHO ARE YOU? A Music Hall Cocktail Server is passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on! THE ROLE A Music Hall Cocktail Server will be responsible for using interpersonal skills to anticipate guest needs, upsell food and beverage and provide exceptional customer service to guests within the high volume, fast paced concert hall environment. WHAT THIS ROLE WILL DO Maintain line of sight/atmosphere control by circulating through your work area during shift Follow House of Blues safety, health, and sanitation standards Assist other employees as needed Follow opening and closing procedures, checking out with manager on duty Adhere to all HOB policies and procedures Ensure responsible alcohol service per local ordinance and HOB alcohol policies Request proper identification for anyone appearing under 30 years of age Recognize when guests are becoming too intoxicated and refuse further service of alcohol in a courteous and safety-minded manner, bringing it to the attention of a manager Cash handling; bank procedures (cash pull/check out) and payment processing (on point of sales terminal) for both cash and/or credit transactions Required to occasionally work special events scheduled within the venue Interact with guests in a natural, friendly demeanor cultivating repeat business Suggestively sell menu items to guests Take and deliver food and beverage orders promptly, maneuvering trays through large crowds Prioritize and organize drink orders Clean spills, remove food, trash or other obstacles from tables/floor using proper lifting techniques WHAT THIS PERSON WILL BRING Required: Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa Attention to detail Positive attitude Teamwork; work well with others, in a high-volume and sometimes stressful environment Keep a clean, well-groomed appearance Punctual attendance with a flexible schedule including nights and weekends Tolerance of all cultures, music, and art forms Responsible Alcohol Awareness Training Certification or Equivalent (paid training will be provided) Working knowledge of cocktail tray service, basic food service, drink recipes and garnishes, and point of sales systems Preferred: High School Diploma or equivalent Experience in a in high volume, fast paced live music environment Experience recognizing valid ID’s Cash handling experience Beer, Wine & Liquor knowledge, current with latest drink trends Point of Sales knowledge, preferably MICROS Physical Demands/Working Environment: Willing to commute to downtown area (discounted $7 parking available daily) Working environment is fast paced, can be hot, and/or loud Position requires extended periods of prolonged standing and/or working on your feet Must be able to lift or move up to 25 lbs. using proper lifting techniques EQUAL EMPLOYMENT OPPORTUNITY We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You
Location: Cleveland, OH
Posted: Aug. 15, 2024, 9:11 p.m.
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