Under general supervision, eligibility workers serve clients from diverse cultural and socio-economic backgrounds by reviewing and determining initial and continuing eligibility for a variety of human services programs. Positions in this classification are responsible for carrying out rules and regulations pertaining to various social service programs and explaining them to clients and the general public.
ESSENTIAL DUTIES AND FUNCTIONS
According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job class and are not intended to be an inclusive list; may include additional duties as assigned.
• Scheduling and interviewing clients by telephone or in person in various locations (e.g. offices, client’s home, hospitals, various institutions) to determine new or continuing program eligibility.
• Explaining eligibility programs, qualification standards, policy and procedure to clients; assisting clients in completion of applications, forms and reports when necessary; reviewing and evaluating applications for completeness and accuracy; preparing client’s budget to determine eligibility.
• Applying legal criteria to determine eligibility; providing recommendations regarding financial eligibility for assistance programs; determining eligibility and grant amount; reviewing and determining re-certification.
• Preparing case records related to client eligibility information and financial assistance received; updating case records; submitting required reports.
• Reviewing and confirming statements and information received from applicants to identify and resolve discrepancies.
• Verifying and resolving client problems involving non-receipt of benefits.
• Reviewing cases with supervisor to assess the quality of the eligibility determination process.
• Composing and preparing correspondence addressed to clients, client’s references, and State agencies.
• Answering questions and providing information to clients and the general public.
• Referring potential and current clients to a variety of social work services and specialists as needed.
• Gathering data and forwarding to analysts for report preparation.
• Identifying and correcting discrepancies when assigned to some programs.
• Collaborating with other units or programs to resolve issues or obtain information to complete assignments.
Condition of Employment: Induction Training
As a condition of employment to 2905 HSA Senior Eligibility Worker position(s), applicants will be required to participate in paid Induction Training which may last up to six (6) months. Applicants offered positions in this class must be available to start employment on a date determined by the Agency. In addition to online/remote training sessions, the Induction Training may take place at various Human Services Agency buildings located in different parts City. Training will be held Monday through Friday from 8:00AM to 5:00PM.
The Induction Training is designed to provide new eligibility workers with fundamental information and guidelines to determine eligibility benefits, mathematical skills to perform calculations of income and potential benefits, reading and comprehension skills, skills to interpret and apply local, State and Federal laws and ordinances to aide in the determination of public benefit programs, and program and benefits information to explain eligibility guidelines to applicants, clients and to the general public. New employees MUST successfully complete the Induction Training as a condition of employment. Failure to successfully complete the Induction Training will be grounds for dismissal.
In addition, new eligibility workers will also participate in the job training during which real world application of training fundamentals will be applied.
Location: San Francisco, CA
Posted: Aug. 28, 2024, 12:15 a.m.
Apply Now Company Website