PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud.
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PagerDuty is seeking a Sr. Developer Advocate in the San Francisco Bay Area to join our diverse, customer-focused team! As a Sr. Developer Advocate, you will spend the majority of your time creating useful content for a technical audience, participating in technical communities, and serving as a subject matter expert for your peers. This is an exciting opportunity to share best practices and your insights with a technical audience. The ideal candidate is strongly interested in incident response, product security, and customer experience. You are also a great communicator with a strong technical background focused on helping our community improve and understand how best to automate their operations workflow.
We are only considering candidates currently located in the San Francisco Bay Area at this time.
KEY RESPONSIBILITIES
• Write, speak about, and help invent the future of the PagerDuty platform, with a focus on the developer audience and incident response.
• Create and deliver content about topics relevant to the PagerDuty developer audience that drive community engagement.
• Represent PagerDuty at developer conferences by presenting relevant technical talks.
• Respond to questions, engage with community members, and generally participate in the PagerDuty community as well as other technical communities (e.g. Mastodon, Twitter, StackOverflow).
• Create and manage relationships with software developers who are interested in using and extending PagerDuty APIs.
• Build sample apps, extensions, and integrations with both PagerDuty APIs and Rundeck.
• Improve the developer experience of using PagerDuty by creating or curating tools to support popular languages (Java, Go, Python, Node, C#, etc.)
• Define open source practices for PagerDuty, including creating standards around open source project maintainership.
• Host and run events (hackathons, workshops, etc) to encourage developers to build on top of PagerDuty’s APIs.
• Support PagerDuty’s developer portal, help manage documentation of the PagerDuty API and represent community developer interests back to Product and Engineering teams.
BASIC QUALIFICATIONS
• 3+ years experience in software development or working closely with developer audiences (i.e., as a software architect or cloud solution architect)
• Significant coding experience in 1-2 languages, high level of comfort writing code that leverages APIs
• Prior track record of presenting either written or speaking content to developer audiences (blog posts, conference talks, webinars, podcasts, etc)
• A passion for learning new technologies and creatively applying them to community and customer use cases
• Active participation in existing open source or other technical communities
• Ability to thrive in a fast-moving and often ambiguous environment
• Ability to travel (min 25%)
PREFERRED QUALIFICATIONS
• 2+ years experience in a developer advocate or customer-facing engineering role
• User-facing experience (Customer Support, Customer Engineering, or similar)
• Product security experience (Security Engineer, Security Analyst, or similar)
• Strong experience working with RESTful APIs
• Contributor or maintainer to open source projects
• Experience managing a production application stack and being on-call
• Familiar with workflow automation technologies & methods such as Business Process Management (BPM)
• Superb verbal and written communication skills, particularly in English
PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning.
This role is expected to come into our San Francisco office 1 day per week, so you can thrive in your new role and fully embrace being a Dutonian!
The base salary range for this position is 142,000 - 221,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.
Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.
Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.
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Location: San Francisco, CA
Posted: Aug. 20, 2024, 8:51 a.m.
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