We have an exciting new opportunity for someone to join CFC’s Platform Division, as they expand with a new team in our San Francisco office. Our Platform Division in London are a new and growing business unit - a dynamic and hugely aspiring team that are the cornerstone to us achieving our digital trading ambitions. To meet the demands of our global client base we are now expanding with new teams in the US and Australia, who together will ensure that we are able to service our brokers and clients digitally 24 hours a day.
You’ll support end-to-end digital customer journeys and will help execute our platform strategy. You’ll be involved in all aspects of servicing our customers, engaging with our brokers, and managing the live chat function.
You’ll be working in a multi-disciplinary team where technology expertise, customer service and underwriting are united in one function, providing a culture where we are constantly striving to improve the broker experience. Digital distribution is constantly evolving so you’ll be faced with an exciting set of challenges not seen in traditional underwriting roles.
• Respond to and manage enquiries from brokers in a timely and professional manner;
• Provide first class broker servicing through our live chat function;
• Managing the platform team inbox and logging submissions;
• Issuing policies, mid-term adjustments and other documentation;
• Chasing outstanding items such as subjectivities and renewals
• Handling platform referrals quickly and producing quotations within agreed service standards;
• Chasing new business quotations that we are keen to secure;
• Explain the features, advantages and benefits of our products available on the platform, answering coverage and wording queries with confidence;
• Carry out daily risk reviews of broker generated quotes on the platform, to ensure the profitability of the portfolio.
• Carrying out proactive broker engagement in order to get feedback on the platform;
• General ad-hoc administrative duties as required.
We are looking for someone with proven customer service experience, dealing with customers both via email and telephone, as you will be expected to provide a fast and effective service to all out brokers via different channels. You will have a strong interest in developing a career in the insurance sector and be keen to develop your technical knowledge on the industry.
You will have an excellent level of attention to detail including accurate written and numeracy skills, as well as strong organisational skills with the ability to prioritise work to meet tight deadlines and turnaround times. Computer literacy with strong skills in Outlook, Word and particularly Excel are essential.
Location: San Francisco, CA
Posted: Aug. 18, 2024, 9:21 p.m.
Apply Now Company Website