Join the Product Operations team for an exciting opportunity to build and operationalize a change management function aimed at driving successful and consistent adoption of new ways of working through developing new processes, best practices and engagement channels to ensure the Product, Experience and Technology (PXT) organization can embrace and champion changes in a balanced manner to continually enhance our overall product operating model.
As an Associate in the Product Operations Change Management & Measurement team, you will support how we plan, prioritize, pilot, scale and measure change / actions impacting the PXT community to drive sustained adoption and pace of change. You will help execute a change management lifecycle framework to drive a consistent, repeatable process for the PXT community to absorb and champion changes. You will engage with partner functions and change initiators to understand, facilitate and execute changes seamlessly across the PXT organization during the pre-planning, rollout and monitoring stages of change execution.
For this role, candidates must be able to physically work in our Wilmington, DE or Columbus, OH office 3 days a week and remotely from home 2 days per week. The specific schedule will be determined and communicated by direct management.
Job Responsibilities
• Support how we plan, prioritize, pilot, scale and measure change / actions impacting the PXT community to drive sustained adoption and pace of change
• Execute a standard change management lifecycle framework
• Utilize and identify enhancement opportunities for required supporting tooling and analytic / reporting capabilities
• Provide transparency through change / action calendar and backlog
• Engage with partner functions to facilitate changes smoothly through the lifecycle
• Facilitate E2E processes to execute change management to support large-scale product operating model enhancement
• Document a persona-based view of change impacts and help inform recommendations on change timing / rollout approaches
• Monitor people impacts of change to support commitment to greater discipline and intentionality on change impacts
• Help evaluate readiness of proposed changes and suggest solutions and recommendations to meet desired outcomes and success measures
• Identify change management process enhancement opportunities based on ongoing monitoring and feedback channels
Required qualifications, capabilities and skills
• Bachelor’s degree in Business, Finance, Economics or other related area
• 3+ years of relevant experience in Process Design, Consulting, Strategy, Transformation, Product, Change Management or Business Management roles
• Highly motivated self-starter with excellent time management / prioritization skills
• Strong written / verbal communication skills
• Adept at forging strong internal relationships across a broad range of functions
• Self-motivated and able to work independently
• Ability to execute and identify enhancement opportunities across E2E processes
• Excellent attention to detail, program / project management and organizational skills
• Comfortable navigating matrixed environment
• Strong analytical and logical problem solving skills
Preferred qualifications, capabilities and skills
• Product operating model and / or large-scale transformation experience preferred
Applicants must be authorized to work for any employer in the U.S. We are not able to provide immigration sponsorship or take over sponsorship of an employment Visa at this time.
Final Job Grade level and corporate title will be determined at time of offer and may differ from this posting.
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Location: Wilmington, DE
Posted: Aug. 16, 2024, 2:18 p.m.
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