Company Federal Reserve Bank of New York Working at the Federal Reserve Bank of New York positions you at the center of the financial world with a unique perspective on national and international markets and economies. You will work in an environment with a diverse group of experienced professionals to foster and support the safety, soundness, and vitality of our economic and financial systems. The Bank believes in work flexibility to balance the demands of work and life while also connecting and collaborating with our colleagues in person. Employees can expect to be in the office a couple of days per week as needed for meetings and team collaboration and should live within a commutable distance. What we do: As an IT End User Support Associate, you will be a member of the Elevated Business Support team providing dedicated Tier 2 support to the Bank’s Markets, Research & Statistics, Supervision, and Executive business areas. You will resolve requests and issues with computers, cellphones, software, and conference room technology, meet with business areas, review ticket volume, participate in software and application release management testing and planning, be a member of technology workgroups, and lead small projects. You will report to the IT End User Support Manager on the Technology Group’s End User Services team Your role as IT End User Support Associate - Elevated Business Support: Implements and supports scalable/flexible workplace technologies working in close coordination with the Bank's Technology Group, the Federal Reserve's System IT, and vendor service providers. Responsible for supporting all end-user technology. We seek a seasoned technology professional who is an individual contributor and: • Works independently with limited supervision and may manage projects / processes. •Collaborates with, coaches and reviews the work of other team members. • Problems and challenges faced are difficult and sometimes complex. • Influences others regarding policies, practices and procedures. • Tactical (40%) – focused on the plans to achieve goals and objectives – the “how”, Transactional (60%) – carries out defined steps or processes. What we are looking for: Demonstrated experience in independently providing “high touch” End User Support/Services with a broad technology portfolio. Proven ability to work with a team of onsite and remote support technicians. Demonstrated vendor management operations experience. Has practical knowledge of project and process management with the ability to drive programs to implementation. Strong knowledge of ticketing systems and SLAs such as ServiceNow. Experience analyzing and reporting data to identify issues, trends, or exceptions to drive improvement of results and find solutions. Salary Range: $140000 - $160000 / year We believe in transparency at the NY Fed. This salary range reflects a variety of skills and experiences candidates may bring to the job. We pay individuals along this range based on their unique backgrounds. Whether you’re stretching into the job or are a more seasoned candidate, we aim to pay competitively for your contributions. Our Touchstone Behaviors—Communicate Authentically, Collaborate Inclusively, Drive Progress, Develop Others, and Take Ownership—help shape the culture of the Bank. They also provide a shared language for how we work together and achieve success, and they set clear expectations for leading with impact at every stage of your career with us. Learn more. Benefits: Our organization offers benefits that are the best fit for you at every stage of your career: Fully paid Pension plan and 401k with Generous Match Comprehensive Insurance Plans (Medical, Dental and Vision including Flexible Spending Accounts and HSA) Subsidized Public Transporation Program Tuition Assistance Program Onsite Fitness & Wellness Center And more The New York Fed expects its employees to perform their duties with honesty, integrity, and impartiality, and without improper preferential treatment of any person. Learn more about our code of conduct and conflicts of interest rules. The Federal Reserve Bank of New York is committed to a diverse workforce and to providing equal employment opportunity to all persons without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, genetic information, disability, pregnancy, or military service. We value accessibility for all candidates and are happy to provide an accommodation or assistance. Please email us at ny.leaves@ny.frb.org and we’ll be glad to help. Please note, this is a dedicated e-mail box designed exclusively to assist applications with accommodation requests in relation to our recruiting process. All other inquires including the status of applications will not receive a response from this e-mail box. This is not necessarily an exhaustive list of all responsibilities, duties, performance standards or requirements, efforts, skills or working co
Location: New York, NY
Posted: Aug. 16, 2024, 2:45 p.m.
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