WHAT YOU'LL DO
You are a key member of the Office Services team responsible for the staff & visitor experience of the office. You will team with other members of the Office Services Team to drive day to day operations of the office.
YOU'RE GOOD AT
• Proactively greeting & supporting staff & guests while in the Los Angeles office
• Teaming with reception to reserve & track available shared space
• Being a key resource for our staff & guests, including:
• providing directions & tips for in the office and greater Los Angeles area
• Implementing concierge service – including catering and meeting support
Maintaining overall appearance of the office:
• Proactively checking conference rooms, communal areas, offices, and workstations often throughout the day to ensure that work areas are clean, and supplies are fully stocked
• Monitoring housekeeping for both individual and common spaces
• Checking all printers to make sure they are operating and organized, disposing of any confidential material in a timely manner
• Acting as a resource during office repairs, liaising with office services team, building & vendors as necessary
Supporting office engagement
• Suggest and solicit creative ideas to keep our engagement & events fresh and motivating
• Assist with affiliation events, including annual holiday party, summer retreat, offsite meetings and events, internal "celebrations" events, etc.
• Providing logistics support during office events and manage on-site vendors
• Provide support to others planning events (e.g. Cohorts, DEI, Social Committee, etc.)
• Act as on-site facilitator for event attendees during office happy hours and client meetings
• Partner with Office Service and Engagement Lead on data analysis and management projects monthly
• Partner with Office Service and Engagement Lead to continuously update office documents
• Coordinate event communication – prepare guest lists and invitations, send confirmations, and track RSVPs
• Assist with budget estimates and options to ensure events remain within budget guidelines
Catering coordination:
• Ordering catering and setting up food and beverages for numerous office meetings and events
• Track catering budgets and invoices
• Researching and developing relationships with local Los Angeles caterers
Office supplies:
• Ordering supplies and ensuring appropriate supplies are stocked and organized in shared workspaces
Kitchen coordination:
• Maintaining office kitchens, including proactively replenishing all kitchen supplies, food/drinks, etc.
• Heavy lifting required which can include large cases of food and drinks; able to use a step ladder
• Responsible for overall cleanliness and organization of office kitchens during the day. Ensuring proper maintenance of kitchen equipment and disposal of trash.
Conference room coordination:
• Responsible for overall cleanliness of conference rooms and ensuring they have adequate supplies.
• Coordinating with meeting organizers & office services team to ensure all meeting needs are met, including catering, furniture arrangement, IT and other room set-up
• Good working knowledge of our conference room/meeting technology to support basic IT needs along with ability to troubleshoot common user issues.
Teaming:
• Daily coverage of Reception during lunch, receptionist vacation, and ad hoc breaks
• Providing backup to the other members of the Office Services team as necessary, especially on days with multiple internal events or when other team members are out of office
• Process and submit expenses monthly
• Ad hoc and special projects as needed
YOU BRING (EXPERIENCE & QUALIFICATIONS)
• Bachelor’s degree (preferred)
• Minimum of 1 - 2 years’ experience in a professional service environment preferred
• Proficiency with Microsoft Office applications, Slack, Trello
• Organization, responsiveness, and ability to handle challenges with poise and tact
• Excellent written and oral communication skills and interpersonal skills
• Flexible team player mentality; solid customer service orientation and qualities
• Ability to work effectively in a challenging, fast paced environment
• Strong attention to detail
• Ability to perform successfully in a fast-paced, intellectually intense environment
YOU'LL WORK WITH
Our business management and operations team members work to ensure that BCG is running smoothly, efficiently, and productively. We are made up of executive and administrative (or case team) assistants, visual service artists, receptionists, facilities staff, and the team leaders and office coordinators who manage these operations and business management jobs.
ADDITIONAL INFORMATION
This role currently requires 5 days a week in office presence. This in-office plan allows for critically important learning, collaboration and networking with our colleagues.
Total compensation for this role includes base salary, annual discretionary performance bonus, contributions to BCG’s Profit Sharing and Retirement Fund (PSRF), and a market
Location: Los Angeles, CA
Posted: Aug. 16, 2024, 2:46 p.m.
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